On May 27th, I decided to buy my first Fitbit watch. Never being on the site before, I grabbed my MacBook, typed in Fitbit in the search bar and FitbitGlobal.com first came up. Never did I question if it was the legit site or not because for one, why would a scam website first pop up and secondly, the site looked very legit. Perhaps that is very naive of me but the professionalism of the site put me at ease. When I found the watch I wanted, I tried paying for it with my husbands debit card, which for some reason declined in which the "company" happily emailed me about, so thats when I chose to make the purchase using my PayPal account. A couple days went by and I noticed that I never received an order confirmation or even a reply email to one I had sent regarding my order. It struck me as odd so I went and did a google search where I found Fitbit.com. I started messaging a customer support rep where I was informed that Fitbit Global is not an authorized seller and is 100% a scam. The second I read that, I immediately went to my PayPal account and opened a dispute. Prior to this, I only used my PayPal account to send money once and made 1 or 2 purchases with it. With that being said, I had NO clue what I was doing nor did I know that you are given ONE chance to file a dispute/claim with a purchase. Not knowing what to do, I opened the dispute as "never received" as it was the only logical option and wrote out a lengthy message within the claim saying how the website is fraudulent, I never received an order confirmation, the website is completely taken down now, and so on. It took almost TWO WEEKS to hear back from anyone and at that point I was beyond busy and didnt see the message. On June 6th I received my first reply from a rep, which consisted of his name, "how can I help you today", and telling me to monitor my emails for notifications from PayPal, that the seller has 15 days to reply and left it off saying I was free to reply whenever. On June 7th, we celebrated my sons 5th birthday so needless to say I was not glued to my emails all day (which I never received one any anyway). On June 8th, I received my only email regarding this case and it said they awarded the case in the sellers favor because they provided a "valid" tracking number and completely closed the case without giving me a fair chance to reply to it all. I looked up this "valid" tracking number and it is a complete SHAM! To remind you, I ordered the watch May 27th at 1am. The tracking information shows it delivered May 28th at 11:35am via UPS, and just to clarify, no, I did not receive the item. The invoice shows the payment receiver is NON-US : Unverified. The payment receivers email address is <removed>. This DOES NOT make sense! I have exhausted every attempt getting ahold of someone at PayPal to reopen this case but because of the state of the world, I cannot get ahold of anyone. I attempted to escalate it to a claim but was not allowed to do so. On June 10th, I took to twitter and was told the dispute is being escalated to a specialist. It has now been a week since then and I have not received any emails regarding this matter. I physically do not know what to do anymore without getting my bank involved and getting a whole new debit card, which I just went through back in February after my card info was hacked. Someone PLEASE help me. ANY advice or guidance would be SO appreciated!
