I had the same problem. PayPal told me I have to send the wrong item back to get the full refund. Fortunately at least here in Germany I subscribed forever shipping cost refund up to €20 and that was exactly the cost to send it back to China. So I got the shipping costs back and also the full refund for my fake robot. It cost me about three weeks to achieve a personal Conversation first with email and then with phone with paypal. I guess they hide the phone numbers and paypal direct mails in their complicated menue (depending also if you use the app, the desktop version or the version with iPad !! All different in menue!) not not to have too many contact with their clients. Would would not cope with the amount of people calling I guess. However in the end the woman on the phone from PayPal was very kind, even help me with the complicated Chinese address, there were two streets house numbers phone numbers names all mixed up in the return adress- so that you have difficulties to send the item back. I told the woman to tell me the exact address where I should ship it and send me via email. She did this immediately. The crazy thing is, I got my money back within a few days, but the package came back to me because the robot had batteries inside and the shipping company would not fly it to China. No one cared about this! I never heard anything again, no I have this useless robot and all my money back. I told the woman at the phone that they have to check this and that many people have this problem being frauded (?) by this company. She said she will let it checked. Not sure if anything happened so far. Maybe this helps anyone!! All Of this was in november 2020. You have only one solution, if you get a bad product you have to send it back no matter how, you have to have a tracking number. That’s it. You get your money back before the package arrives even if not. This is the craziest thing. So just send your items back and give them a tracking number. If you have this lucky option with shipping cost return from PayPal then you don’t even have the shipping costs. In my opinion there is no other solution than this. But it is still not the way it should be, if you have a buyer’s security option at PayPal. That’s not how it should work, it should work far easier! Normally I would have given up because I don’t care about that money in comparison to my anger for weeks. But I didn’t want this company to get any cent from me which they don’t deserve! And please don’t be mad on every Chinese people, like in every country there are bad sheeps among the good ones. I know many very nice and kind Chinese persons. Don’t blame it on the people, blame it on these companies and the chinese law/politics!
