IRS Documents not sufficient to prove identity?

[EpicWrite]

I have been trying for a couple weeks now to provide acceptable documentation to prove our business identity. Our account is now limited. We are a 501(c)3 corporation and are required to file a 990-N Postcard with the IRS once a year. A copy of this has been deemed insufficient. Regardless what else I have provided it is deemed insufficient. After using support chat I was told to email <removed>. This bounced with a "no longer available" message from PayPal. Another support chat and I was told to call -- which I then did only to be greeted with a computer than transferred me to a non-working numb

I am ready to give up on PayPay and use another service like Wave.

[sharpiemarker]

@EpicWrite wrote:

I have been trying for a couple weeks now to provide acceptable documentation to prove our business identity. Our account is now limited. We are a 501(c)3 corporation and are required to file a 990-N Postcard with the IRS once a year. A copy of this has been deemed insufficient. Regardless what else I have provided it is deemed insufficient. After using support chat I was told to email <removed>. This bounced with a "no longer available" message from PayPal. Another support chat and I was told to call -- which I then did only to be greeted with a computer than transferred me to a non-working numb

I am ready to give up on PayPay and use another service like Wave.

I think they are asking to verify the legal person identity who is authorized to operate the PayPal account. Not the business itself. You'll have to review the emails about the account limitation and the open Resolution Case itself to determine what they are trying to verify. The person operating the account or the business entity.

https://www.paypal.com/us/smarthelp/article/what-kind-of-documentation-can-i-provide-to-prove-my-ide...

Proof of identity

• Government issued ID, such as a driver’s license or passport
• Employment authorization card
• Permanent resident card

[EpicWrite]

That is not the message I keep receiving back. They are wanting documentation that has our EIN, not my SSN.

[nevadasmith]

just suggesting,

Paypal issues 1099 ,could it be asking tax ID,if not SSN,then it would be ??

[EpicWrite]

I quote "The first page of a business bank statement, IRS letter, tax return prepared by a third party, or other government-issued document showing your full legal business name and at least the last 4 numbers of your TIN or EIN. The document must be dated within the last 12 months."

Apparently the 990-N, which is all that the IRS requires us to file as a 501(c)3 (so we don't have a "tax return") doesn't satisfy their requirements. Neither did the Declaration Letter from the IRS granting us non-profit status.

[sharpiemarker]

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@EpicWrite wrote:

I quote "The first page of a business bank statement, IRS letter, tax return prepared by a third party, or other government-issued document showing your full legal business name and at least the last 4 numbers of your TIN or EIN. The document must be dated within the last 12 months."

Apparently the 990-N, which is all that the IRS requires us to file as a 501(c)3 (so we don't have a "tax return") doesn't satisfy their requirements. Neither did the Declaration Letter from the IRS granting us non-profit status.

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But you are not provide the documents PayPal specifically told you they needed, they do not go by what you think is appropriate. If you provide something they are not asking for, they will deny it. I guess the form or card you provide is not what they want to see. And is that document dated within the last 12 months? 

I dunno man. It's Uranus in Taurus in retrograde (astrology talk) funking stuff up. 

[sharpiemarker]

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@EpicWrite wrote:

That is not the message I keep receiving back. They are wanting documentation that has our EIN, not my SSN.

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How about a flat out tax return for the actual business or entity? 

[EpicWrite]

We don't file a 1044, we file a 990-N. It's a 501(c)3 with income under $55K