@Akarlie12345 wrote:
I've tried to e-mail PayPal support 3 times with an attempt to get personal information on how to resolve this issue, but I keep getting automatic responses and no solutions to resolve the issue itself. I was wondering if anyone else was having this same issue and would be able to lend some guidance. Reference ID is PP-000-000-000-000
My issue is:
On October 4th, 2018 I had sold an item via e-bay and the payment for that item being sold was processed through PayPal. Before I had listed the item up for sale via e-bay I had created a PayPal Account so that when the auction ended I would receive the payment for the auction through PayPal. (Auction was setup for 5 days). As soon as the payment was received (on October 4th, 2018 when the auction ended) PayPal put a limitation on my account stating that my account was temporarily limited until I resolved the issues in the resolution center. On October 4th, 2018 I submitted the information that was requested for a picture of my Photo ID, Provide proof of fulfillment of the e-bay transaction, and Provided the purchase receipt. I assumed that the information I submitted for review would be reviewed in a timely manner and that I would receive an e-mail letting me know if there was anymore information that was needed.
I waited until October 25th, 2018 (21 days exactly) before contacting PayPal support via e-mail to try to resolve the limitation that was placed on my account. 1st attempt of e-mailing them I got an automatic response showing me how to resolve issues in the resolution center that I already did the process for. 2nd attempt of e-mailing support I got the same automatic response showing me the exact same information of how to resolve issues in the resolution center. 3rd attempt was the same result of my prior two attempts at contacting support.
I did hours upon hours of research to attempt to find out the reason why I wasn't receiving a response from PayPal to resolve the limitation on my account. A lot of the information that I found was information I already knew and for my last attempt at contacting PayPal support I had called to try to resolve the issue, but was told that my limitation couldn't be resolved via phone. So if anyone has any information on what else I could possibly do to resolve my issue it would be greatly appreciated. If you personally are having the same issue as I am, you can even reply to this post. Thanks in advance and look forward to any solutions anyone may have!
Yeah, they don't lift limitations over the phone, entirely different department handles that. PayPal will contact you. This new security process probably has a backlog. And no one here has access to others' accounts to fix these problems. The forums consists of other PayPal users, no customer service agents. Maybe when you call back, request the Limitations dept if they have one and request an update, not for them to lift it but following up and asking how much longer is the wait.
Kudos & Solved are greatly appreciated. 🙂
