I need some help after winning a dispute

dianatibre
New Community Member

Hello!

 

I odered a pair of shoes and paid with paypal but what I received was far from what I ordered. I received a cheap pair of shoes, counterfeit. It wasn't looking like the one in the photos. I opened a dispute and I guess I won it. It says that I have to send them back and I'll get a full refund. What I don't understand is why do I have to pay the shipping back to the seller. It is not my fault that he lied to me. The shipping is around 35 GBP and it is a lot. Why is not paypal supporting this cost? 

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