I filed dispute. Returned Item. Now Paypal wont refund

[Roses42]

I bought a pair of earrings that were not marked gold. I asked seller for refund, they refused and I filed a dispute. The seller agreed to refund my money. I had the postmaster pack the earrings for me and they were sent back to the seller. The tracking shows they arrived last friday.. Today, Monday evening, paypal has denied a refund because my purchase is ineligible for paypal. Now, the seller has the earrings, and I am down $215. I returned the earrings after paypal sent me an email stating the seller would refund my money. What do I do? The case dispute is closed, I can't talk to paypal. <removed> <removed>

[PayPal_JonK]

Hello @Roses42,

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent purchase. First, I'd recommend reviewing the following Help Center article to see if these steps may lend a hand: How can I appeal PayPal’s decision on my case?

If you're still running into issues after that, I'd recommend reaching out to our Customer Support teams via Twitter Direct Message or Facebook Instant Message. 

Good luck with your case,

 - Jon K

[Roses42]

Thankyou JonK. Twitter Paypal ignored me. So, I phoned Paypal and explained the situation and they reversed the decision and promised to refund me within 3 to 5 days.