I can't close my Paypal Case ID

[snow1122]

I bought a phone and returned it. Merchant took way too long to refund. I filed a dispute with my CC company rather than waiting or through Paypal. CC company opens a case with Paypal. Now that my CC company investigation is complete, it's been resolved in the merchant's favor on Jan 16. The Paypal case still remains open and hasn't been updated in December. 

Merchant says that they'll be able to refund me the amount I paid for the phone. But they are unable to do so because the Paypal case is still remained open. Paypal tells me I can't close the case because it's been taken over by my CC company. And this CC company is "Citi bank". 

How the heck am I suppose to close a Paypal case ? Am I just **bleep**? lol 

[Rocket-88]

I have the exact same issue.  I even got Cap One on the phone with a PayPal supervisor and they say they now referred to a "Charge back specialist."  Said I should hear back in a week.  Nothing.  I've uploaded letters from Cap One that they closed the case 1/15/2020, NUMEROUS emails from the vendor showing attempted refunds and PayPal maintains they are waiting for notification from the CC company to close the case.  I've wasted hours calling, uploading docs and PayPal will not investigate. 

The vendor claims they cannot refund me due to the case remaining open.  WHAT THE HECK ARE YOU SUPPOSED TO DO TO GET SERVICE?  How can you escalate?  I called back after the week to ask about the Charge Back Specialist status and was told "there is no such thing.  We have to wait to hear from your bank."