Hi, one of many scammed can someone please walk me thought the process

[Julia1967]

I paid for two job lots of yarn and accessories I found on Facebook, the woman seemed very genuine, I paid goods and services but have since found out she sold the same items to several people and she is now ignoring everyone. I have opened a resolution on both transactions, when can this be raised to a claim and what is the process for getting my money back please. I feel such a fool and I'm so confused by the resolution center it took me all day to work out how to even raise the issue to PayPal. 😢

[kernowlass]

@Julia1967 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

HOW TO ESCALATE TO A CLAIM..............

You can escalate to a claim any time within 20 calendar days from the date the dispute was opened. A dispute will automatically close if it isn't escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. Please check the Resolution Center to see any messages that are part of your dispute.

Here’s how to escalate a dispute to a claim.

1. Go to the Resolution Center.
2. Click View next to the dispute you want to escalate.
3. Click Escalate to PayPal at the bottom of the page.
4. Add any relevant information for escalating the dispute.
5. Click Submit.