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Help with open case/ dispute

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Contributor

Help with open case/ dispute

Hi there, 

I have an open case/ escalated dispute with a seller as they sold me some shoes that were meant to be 'like new' but came in really bad condition.  He would not resolve it via personal message and was getting really nasty and toxic about it so i had to open a case.  Now he is private messaging me trying to only partially refund me because he wants me to cover his paypal fees, which I am not prepared to do, nor do I think that is fair seeing as this person sold me a faulty product and was really nasty about it.  There doesn't seem to be a way of me speaking to Paypal about this.

Also as I will need to return the shoes I am trying to find a way to get them to cover the postage, but cannot find details about this although I know they do offer this service.

Please can anyone help me re this? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Help with open case/ dispute

@Caff13 

 

You haven't said what country you are in so can only give you the .com link for return postage info.

https://www.paypal.com/us/smarthelp/article/FAQ3544





Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

2 REPLIES 2
Esteemed Advisor

Re: Help with open case/ dispute

@Caff13 

 

You haven't said what country you are in so can only give you the .com link for return postage info.

https://www.paypal.com/us/smarthelp/article/FAQ3544





Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Contributor

Re: Help with open case/ dispute

Hi @kernowlass thanks for your help, sorry I should have said that I am in the UK.