Full refund required

[kerrym57]

We bought an inflatable snowman with projector and paid $167 for it but not only is it not the size they said but it is not even the right plug to use in Australia, we did it through paypal but it is not coming up on my activity maybe because we used my husbands visa debit card and not my usual bank account. Also we haven't received another order through Duotongguan SA for a Santa in sleigh with Reindeers and that cost $83.36. What do I do if it hasn't showed up in my activity but money has been taken from bank account.

[kernowlass]

@kerrym57 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.