Dumbest Dispute

windx15
Contributor
Contributor

So I noticed there was a purchase made and I disputed it of course under unauthorized purchase but of course it denied.I just want to know how tf do they even investigate, I asked the seller/merchant to give me back my money and still no response from him so hes useless, Can paypal question the dam seller?Like if I made the purchase can they show me a tracker id of the product being sent to my address by just requesting that info from seller? And Why the hell can I not change the reasoning to : I didnt received the item, as clearly logic has gone out of the window for paypal support.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@windx15 

 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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