Dispute

[MorettiMax]

I opened a dispute for an incorrect seller, he sold winter clothes I bought but I received 2 summer dresses. I opened the dispute and sent the package via EXPRESS COURIER but paypal has closed my protest without even asking for proof! Now I find myself without money and without clothes !! But how come this incorrect behavior by paypal? it's shameful! I'm a victim of 2 scams from the seller and paypal!

[kernowlass]

@MorettiMax 

You opened a dispute?

Did you escalate to a claim?

Did paypal find in your favour?

Did paypal tell you to return what you had received?

Did you supply paypal with the tracking number and did that number prove delivery of the item back to the seller?

[MorettiMax]

You opened a dispute?   ------ yes I have opened a dispute

Did you escalate to a claim? ------ I was not given the opportunity to close the dispute before we could proceed

Did paypal find in your favour? ------ NO

Did paypal tell you to return what you had received? ------ NO

Did you supply paypal with the tracking number and did that number prove delivery of the item back to the seller? ------ I was not given the opportunity to close the dispute before we could proceed

At this time paypal has decided on its own initiative to close a just dispute. The seller had to give me 2 winter clothes but sent 2 summer dresses. and closed the dispute by writing to me "This decision was made because if it is an item it is materially the seller 's description, we do not consider it to be significantly not as described.
Sorry for any problems you may have experienced with the transaction (s). "

[kernowlass]

@MorettiMax 

If you didn't escalate the dispute to a claim then paypal would not have been involved and it would have 'timed out' 20 days post opening.

[MorettiMax]

no I could not change the state because it was under scrutiny by paypal ... so I lost the money? because if so it means that paypal is associated with those who scam people and therefore not worthy of having me as a customer. I have no words because I have not had the opportunity to change state!

[kernowlass]

@MorettiMax 

Paypal DOES NOT GET INVOLVED UNTIL YOU HAVE ESCALATED TO A CLAIM, so if you didn't escalate within 20 days that is your problem and not paypals.