Dispute

[JennyB107]

Hi can someone advise me how to start a dispute. I am on the resolution page and clicked what/who I want to dispute which is an item not received. But its not giving me the option only to report suspicious activity 🙄 thanks in advance

[SuhaGB]

Press on Report an issue and after selecting the problem you have. I hope I helper you!!

[JennyB107]

Hi thanks for responding. That is the problem I am having it is not giving me any options to choose from. There is only one box which is to report suspicious activity which is not what I want

[SuhaGB]

I think I can not open a discussion with the seller. Then send a message to PayPal and will respond within 24 hours. I left you a link below.

https://www.paypal.com/ro/smarthelp/contact-us

[JennyB107 · Accepted solution]

thanks for your help

[kernowlass]

@JennyB107 

If you are ONLY getting the unauthorised dispute option then it sounds as if you paid using the friends / family option, yes?

If so then...............

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction (if your account was hacked and used without your consent).

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.