Dispute progress

[miniunderworld]

Hi,

Dispute in progress, seller offer full refund ones i return item.i dont have problem to return wrong descrabed and faulty item, but whu i have to pay for it ? and i dont have option to respond to case, only add tracking number or cancel case.that is not what i want to respond, but can not o anything else. what i should do ?whait until paypal steps in ?

[kernowlass]

@miniunderworld 

You can escalate to a claim but the following may still apply once paypal have reviewed it...

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/ie/smarthelp/article/can-i-get-reimbursed-for-return-delivery-costs-faq3544?a...

If you buy from a business in Ireland then you can normally recover those return costs via the small claims court although most businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.