Dispute (order not received)

[Merrow]

Hello, 

I have paid for an item bought in an online shop via PayPal - the transaction however showed up under a different name and with a different amount than the one initially stated - this has prompted me to flag it up with PayPal resolution centre as a suspicious activity on my account.  This has all been resolved.

That said, however, the item has still not arrived and the seller has not responded to any of my messages. I've now done some research online and it appears there are other people who have ordered from the site and have never received their items.

The problem is I am unable to open a dispute via Paypal as the query regarding whether this transaction is legitimate is already closed in the resolution  centre and, so, I am unable to raise another dispute. Is there any way I can still raise it with PayPal? 

Thanks

M

[kernowlass]

@Merrow 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?