Denied Claim

[philbundy]

On May 7 2020 I placed an order directly with Subatcina, did not use eBay or sellers. Order Numbe[Removed. Phone #s not permitted]for a total of $41.82. I payed using PayPal: Authorized @ 2020-05-07T08:28:08z Trans ID 60B265711K525633J.

3 weeks go by and I don't have my order and Subatcina is acting like they don't know who I am so I complain to PayPal who tells me they sent my money to a Rebecca who told PayPal she sent me my order and gave this tracking Number as proof 92748927005099010012924941. This tracking number traces to a package I received April 22, remember I placed my order with Subatcina May 7. Should be a no brainer I get my money back right? Wrong! My claim was denied saying Rebecca showed proof that I received my package on April 22. I have been unable to get a hold of a human at PayPal. Rebecca realized machines are making the decisions and she figured out a way to fool them. My question to everyone and anyone... How do I get a hold of a human at Paypal? or Do I have any other recourse or way Of getting my money back? 

[sharpiemarker]

@philbundy 

Yeah, have to appeal and get PayPal customer service to review this. Maybe the software between usps and PayPal don't check dates, just status, city, state/province, zip, country.

Message PayPal:

Response may take longer due to Covid-19 situation.

Please visit this page:

https://www.paypal.com/us/smarthelp/home

Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.

Or try Social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

Or, if you do not get a response and you paid with credit card, then dispute through your card issuer instead.