Claim Instantly Denied

[Jim117]

This evening I filed a claim on an item never received.  The seller had given a tracking number that showed the package was shipped a day before I placed the order which I documented thoroughly to Paypal during the escalation.  Paypal sent an email instantly denying the claim with no explanation, it was obviously not reviewed by anyone.  Am I stuck or can this be reopened?

[sharpiemarker · Accepted solution]

@Jim117 

The decision on the first go 'round is by computer, message PayPal customer service to review the case again and make sure you point out the date discrepancy of the tracking info.

Reach out to customer service for assistance (message response times will be delayed limited customer service staffing due to Coronavirus (COVID-19) safety precautions):

https://www.paypal.com/smarthelp/home

Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.

Or try Social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[Jim117]

Thanks for the suggestion.  I tried a message through facebook several days ago, still no reply; I will now also try the message center at Paypal.  I will let you know if successful.

[Jim117]

An update: I sent a message via message center and was successful in getting my dispute reopened! Thanks so much.