Can't add tracking number when paypal is requesting me to return the merchandise.

[minhtrilh98]

I recently filed a dispute against a seller. Fortunately, we have worked out everything before hand and now we both agree to sending back the item. As the paypal dispute escalated to "Buyer must return the merchandise", it requests a tracking number as proof for the shipment I am sending back. But this is when the problem arise, there is NO WHERE in the resolution center,  inside the payment found in Activity , or in my email will it let me put in tracking number in (I have looked over and over too, will include screenshots of what it looks like). And the dispute is forced-close in a week if I don't provide a tracking number. 

And the seller is only being compliance when paypal dispute is going against him. So I don't think they'll do a refund the second this dispute is forced-close.

I'm not sure this is a bug but this can be exploited to scam people without consequences.

SS: https://i.imgur.com/JwzPyhw.png , https://i.imgur.com/DAUZJqa.png , https://i.imgur.com/RQHK87X.png

[Lanaz1]

I am having the exactly same issue please let me know how your was resolved.

[PneumaPsyche]

Good day to you @minhtrilh98,

Thank you for using community forum.

To provide your shipping information:

1. Go to the Resolution Center.
2. Find the transaction or claim in question and click Respond.
3. Choose Provide Tracking information.
4. Enter your information and click Submit.

On this matter, please try to use a web browser. If you’re having trouble, you may just need to clear your cache and cookies

from your Internet browser.

I hope this helps.

We really appreciate your patience.

Keep safe.

*** Please leave Kudos / Solution if I have helped you. ***

[PneumaPsyche]

I hope this helps.

We really appreciate your patience.

Keep safe.

*** Please leave Kudos / Solution if I have helped you. ***

[knpawell]

did you ever resolve this issue? I'm currently having the same issue.