PayPal Community

Good day to you @Luisaarana7,   Thank you for using community forum. I am glad you were able to resolve your problem with the seller. Please follow the step below to make sure you were able to close your dispute completely.   Please note: Once a dispute is closed it can't be reopened or escalated to a claim.   To close a dispute: -Go to Resolution Centre. -Select Open cases from the list and locate the transaction. -Click the Case ID under the Case column. -Click Close Dispute. -Add any additional comments in the comment box, then click Close Dispute.   I hope this helps. We really appreciate your patience. Keep safe.   *** You may leave Kudos / Solution if I have helped you. *** ... View more

Good day to you @twpumpkin,   Thank you for using community forum. I'm sorry you've had to deal with this issue. Did you originally open a dispute under ITEM NOT RECEIVED? If yes, what I suggest is to change your reason from Item not received to Significantly not as described.   Here's how: Go to the Resolution Center. Select Open Cases. Find your case and click View from the Action column. If you haven't escalated to a claim yet, click Change your reason for this dispute. If you've already escalated to a claim, click Change your reason for this claim. Follow the instructions provided.   I hope this helps. We really appreciate your patience. Keep safe.   *** You may leave Kudos / Solution if I have helped you. *** ... View more

Good day to you @Stephh1,   Thank you for using community forum. Working with your seller can be the quickest way to resolve an issue. If you were not able to resolve your dispute, you can escalate it to a claim. We will Please note: You can escalate to a claim any time within 20 calendar days from the date the dispute was opened. A dispute will automatically close if it isn't escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. Please make sure to check  Resolution Centre to see any messages that are part of your dispute.   Please check this link to learn more about it -- How do I file a dispute?    I hope this helps. We really appreciate your patience. Keep safe. *** You may leave Kudos / Solution if I have helped you. *** ... View more

Good day to you @BT85 and @Driguerra,   Thank you for using community forum. You have the right to file a dispute to get your money back. You have 180 days from the transaction date to initiate a dispute. If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back.   You can follow the steps below to initiate a dispute. How do I file a dispute?    I hope this helps. We really appreciate your patience. Keep safe. *** You may leave Kudos / Solution if I have helped you. ***   ... View more

Good day to you @A-Hafza1,   Thank you for using community forum. If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back.   Please  check the link below to learn more about dispute. How do I file a dispute?    I hope this helps. We really appreciate your patience. Keep safe. *** You may leave Kudos / Solution if I have helped you. *** ... View more

Good day to you @Jadranka12,   Thank you for using community forum. You have the right to file a dispute to get your money back. You have 180 days from the transaction date to initiate a dispute.   You can follow the steps below to initiate a dispute. How do I file a dispute?    I hope this helps. We really appreciate your patience. Keep safe. *** You may leave Kudos / Solution if I have helped you. *** ... View more

Good day to you @hawkhunter,   Thank you for using community forum. Are you going to file a dispute against a seller? You can file a dispute in our Resolution Center to start the process of getting your money back.   I hope this helps. We really appreciate your patience. Keep safe. *** You may leave Kudos / Solution if I have helped you. ***   ... View more

Good day to you @Alayonara,   Thank you for using community forum. About your account limitation, the time it takes to restore account access varies. It depends on the type of issue. If you've completed the steps to remove your limitation in the Resolution Center and your account is still limited, it means that we're still reviewing your information. Once our review is complete, you will receive a notification. If you have submitted the requested information, you should be receiving an email from within 3 business days. Most limitations are resolved within 5 days, however some could take longer. Some can be lifted without a review. Please always check the status of your limitation in the Resolution Center.   I hope this helps. We really appreciate your patience. Keep safe. *** You may leave Kudos / Solution if I have helped you. *** ... View more

Good day to you @TH0TxD3STROYER,   Thank you for using community forum. An eCheck is an electronic payment funded by your bank account. It usually takes up to 6 business days for an eCheck to clear. Before you make a payment, make sure you have enough money in your bank account to cover the eCheck.   To learn more about eCheck, you can check this article I sent an eCheck, but the payment is pending.    I hope this helps. We really appreciate your patience. Keep safe. *** You may leave Kudos / Solution if I have helped you. *** ... View more

Good day to you @autumnrussell4,   Thank you for using community forum. I'm sorry about your previous transaction. If the status of the payment shows completed, you can not cancel it anymore. You can only cancel a pending payment that has a "Cancel" link next to it in your Activity. These payments will be in the "Unclaimed" status, meaning that the recipient hasn't received or accepted it. You won't be able to cancel a pending payment that doesn't have a "Cancel" link. In this case, you may try to contact the recipient/seller to make other arrangements.   Here's how to cancel a pending payment: On the Activity page, locate the pending payment. Click Cancel. On the next page, click Cancel Payment. I hope this helps. We really appreciate your patience. Keep safe. *** You may leave Kudos / Solution if I have helped you. *** ... View more