Adding documents to an open PayPal dispute

[charlestoast]

I instigated a PayPal dispute with a seller (Banggood) since, after cancelling an order, the monies were not immediately refunded.

I then received an email from the seller, asking me to close the PayPal dispute, and promising to then refund the monies. There is no way I am prepared to trust them to do that. It's a seller that draws the monies from you the moment you place the order, even when the item you are buying is out of stock, so they expect you to wait for an indeterminate amount of time whilst they have your money.

I would like to add a screenshot of that email to my PayPal dispute, but I can't find any way to do that. Is there a way?

I think it's important that PayPal should be aware of these sort of tactics from sellers.

The PayPal online "message" service seems completely useless in theis regard, just putting me in a loop and always returning me to the Resolution Center where I can still fnd no way of updating my dispute.

[mikey731]

adding a document is virtually impossible. no site map. only computer generated responses that are worthless. help with an answer. by not contacting them the dispute is closed. last time it cost me $150. paypal is not my paypal. I can use my credit card and eliminate paypals protection. somebody must have a way to email or speak to these people.