Account Limitation Is Causing my Family Pain and Anxiety

[NewMom]

Received an email from Paypal back in Feb asking for more info - I responded same day.

No word from them until April asking for additional information and as before, I responded immediately with their request.

It's July already my account is still restricted despite submitting everything they asked for.  I cannot use my funds to pay for freelancers, hosting, purchase neccessities for my baby and etc. Sure I can use my credit card but the amount in my Paypal balance is somewhat significant and I'm almost at a point of desperation.  

When they initially sent the first email, the chart stated that I could still send money out of my account and would remain the same even after the deadline. Suddenly, out of the blue, they restricted send payments without warning. 

The agonizing part of all is that I responded in a kind and very cordial matter. 

I got an email from Mia at PayPal and responded via the contact us page. Then I spoke with Ely last Friday June 28. He understood my case and said that all I had to upload was the last file they needed from me and that my account restrictions should be lifted in 24-48hrs. Hasn't happened yet. 

After April

 I'd appreciate a PayPal team member shed some light on my account status. 

[sharpiemarker]

@NewMom 

This is user to user forums and unfortunately no one has access to others' account to handle account specific issues.

Please contact customer service to follow up:

HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Say "Live Agent" to the automated recording.

Or private message via social media:

Facebook: https://www.facebook.com/PayPalPhilippines/

Twitter (US): @AskPayPal

[NewMom · Accepted solution]

Got the warning in Feb. Limitation implemented in April. Limitation finally lifted in July. Contacting via social media (twitter, FB) was ineffective. 

Nothing beats talking to an agent/rep. If your case is complex, expect to be transferred from one department to another. My advice is to be persistent, be punctual with your response and lastly be cordial and polite. I called 3 times and spoke with 7 reps and received a direct (non computer generated) email. So that's 8 interactions plus 4 document submissions. 

Hope this helps community members.