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PayPal USA Community Chat 9/13 - Closed

Moderator

PayPal USA Community Chat 9/13 - Closed

Hey everybody!

 

Join the PayPal Community Forums moderation team in our weekly USA Community Chat on Wednesday, September 13th, from 1-2pm PT (4-5pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
12 REPLIES
Moderator

Re: PayPal USA Community Chat 9/13 - Open

Hi everybody!

 

This week's USA Community Chat is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Help Forum Policy and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This chat is a regular feature every Wednesday from 1pm to 2pm PT, so if you missed us this week, please feel free to stop by in the future! 

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: PayPal USA Community Chat 9/13 - Open

I have a question about an item not received case.  Is "attempted delivery", "redelivery scheduled" or "business closed" considered "proof of delivery"

Moderator

Re: PayPal USA Community Chat 9/13 - Open


extragoods wrote:

I have a question about an item not received case.  Is "attempted delivery", "redelivery scheduled" or "business closed" considered "proof of delivery"


Hi @extragoods

 

Welcome to our Chat! Sorry to hear that you may be going through an item not received case. Smiley Sad

 

Proof of delivery is online tracking from a shipping company that shows the status of a package as "delivered." If an item is sold at $750 USD or more, then a signature upon receipt is also required to qualify for Seller Protection

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
New Community Member

Re: PayPal USA Community Chat 9/13 - Open

Hi,

I've had a problem with a vendor in Germany not sending an item I ordered.  This is a long-standing order (something the vendor makes custom over a period of months or more than a year) where I have a purchase order from the vendor with a due date.  The vendor has missed the purchase order date twice (end of 2016, and April 30, 2017), and a revised purchase order with rescheduled due date is coming up at the end of Spetember 2017 which also appears will be missed.  I tried to get a refund earleir this summer, but vendor says she is unable to refund due to her financial status.  What options do I have to dispute this order with PayPal? 

 

The vendor orginally checked out as reliable according to reviews, and PayPal called after I sent the funds to verify the payment, also mentioning that the vendor's reputation was good.

Thanks.

Moderator

Re: PayPal USA Community Chat 9/13 - Open


j_haym wrote:

Hi,

I've had a problem with a vendor in Germany not sending an item I ordered.  This is a long-standing order (something the vendor makes custom over a period of months or more than a year) where I have a purchase order from the vendor with a due date.  The vendor has missed the purchase order date twice (end of 2016, and April 30, 2017), and a revised purchase order with rescheduled due date is coming up at the end of Spetember 2017 which also appears will be missed.  I tried to get a refund earleir this summer, but vendor says she is unable to refund due to her financial status.  What options do I have to dispute this order with PayPal? 

 

The vendor orginally checked out as reliable according to reviews, and PayPal called after I sent the funds to verify the payment, also mentioning that the vendor's reputation was good.

Thanks.


Hi j_haym,

 

Welcome to the Community and thank you for dropping in. I am so sorry to hear that this purchase isn't working out! Smiley Sad

I know this has to be frustrating and I sincerely apologize, but if it has been longer than 180 since the date of purchase it would be outside of our buyer protection eligibility. We can attempt to contact the merchant on your behalf, but we cannot force a refund at this point. 

 

If you would like to speak with us in person to see if there are any other options, please follow the help & contact at the bottom of the page. Again, I am truly sorry that we cannot do more. 

 

Thank you,

Michelle

New Community Member

Re: PayPal USA Community Chat 9/13 - Open

Thanks.  Is there a dept within PayPal I should report this vendor to for warning others about doing business?

Moderator

Re: PayPal USA Community Chat 9/13 - Open


j_haym wrote:

Thanks.  Is there a dept within PayPal I should report this vendor to for warning others about doing business?


That is a great question. When you call or email, our dispute specialists will be the ones to receive it. They would be the best ones to report your experience with this seller too as well. Again, I am so sorry you experienced this. 

 

Thank you,

Michelle

New Community Member

Re: PayPal USA Community Chat 9/13 - Open

Hey, I'm trying to send money to a friend and everytime it says "Your payment has been declined" but I'm using my balance not a card or bank.
Moderator

Re: PayPal USA Community Chat 9/13 - Open


JuliaSea wrote:
Hey, I'm trying to send money to a friend and everytime it says "Your payment has been declined" but I'm using my balance not a card or bank.

Hi JuliaSea,

 

I'm sorry to hear that your payment is being declined. That may be the security system blocking the payment.

 

When a payment is attempted through the PayPal system, there are security filters that review all the factors involved. In some situations, a payment method, or even the entire payment, can be declined for the purposes of protecting any or all involved parties. Sometimes legitimate transactions are prevented. It is best not to retry the same transaction too many times, but allowing some time to pass and then trying again will allow the system to re-evaluate the transaction. If you have retried it already a couple of times, I recommend giving it at least 24 hours before trying again.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.