PayPal Community

Hello @Anna260,   Welcome to the PayPal Community and great question! While you are free to ask the seller for a refund at any time, PayPal's Buyer Protection is comparable to most banks and card issuers that limit disputes to 180 days of purchase. For information on filing a dispute, please visit our website here: https://www.paypal.com/uk/webapps/mpp/first-dispute   I hope this helps and thank you!   Michelle    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.   ... View more

Hello @Fett89,   I cannot apologize enough for your girlfriend's experience. If she still needs assistance with this, she is more than welcome to contact us on both Facebook and Twitter (@AskPayPal) outside of normal hours. They will be happy to help her back into the account and file claims on any unauthorized activity.    My apologies again and thank you.   Michelle     ... View more

Hi @Nasir_27,   I'm truly sorry to hear that you experienced a limitation and are having difficulties completing one of the steps. This would be something that our customer service teams would need to look into with you; especially if you're encountering an error. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.     I hope this helps and thank you for joining the Community.   Michelle    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.     ... View more

Hi @pinkangel92,   When conducting business where sales are involved, the buyer only sees your name and email address. If you have a registered business and have a business PayPal account, the buyer would see the business name instead of your name. The only time an address is shared in a transaction is when you make a purchase and need to provide a shipping address to the merchant.    I hope this information helps and thank you for joining the PayPal Community!   Michelle    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.   ... View more

Hello @Franko5528,   I'm so sorry to hear that you have a negative experience with your recent purchase. If you do not receive what you purchased or if you receive something other than what was described in the sale, you can open a dispute on the purchase. Please visit our Help Center for more information: https://bit.ly/2VmoV4j   I hope this helps and thank you for joining the Community!   Michelle    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.   ... View more

Hello @TravisF1,   I'm truly sorry to hear this occurred with your recent sale. PayPal had an obligation to investigate any claims of unauthorized activity and I apologize for any inconvenience this process has caused you. If you have information you believe would be useful during this investigation process, I would encourage you to contact our customer service directly to discuss your options. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.    I hope this helps and thank you for joining the Community.   Michelle   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hi @LT151,   Great question. The estimated clearing date should show in the transaction details within the PayPal account. In most countries, bank transfers complete within 5 business days. I hope this helps and thank you!   Michelle    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.       ... View more

Hi @KerryM1,   Unfortunately a name on a personal PayPal account cannot be changed from one person to another; only in situations where a minor change like a letter out of place or in situations of a legal name change. The only resolution would be to close the PayPal account and create a new one in your own legal name. If the account is a business account and your business has legally changed ownership, then you can request we perform a name change after submitting the necessary documentation.   How do I change the name on my account?   I hope this helps and thank you for joining the Community.   Michelle    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.   ... View more