Hi, I've had a problem with a vendor in Germany not sending an item I ordered. This is a long-standing order (something the vendor makes custom over a period of months or more than a year) where I have a purchase order from the vendor with a due date. The vendor has missed the purchase order date twice (end of 2016, and April 30, 2017), and a revised purchase order with rescheduled due date is coming up at the end of Spetember 2017 which also appears will be missed. I tried to get a refund earleir this summer, but vendor says she is unable to refund due to her financial status. What options do I have to dispute this order with PayPal? The vendor orginally checked out as reliable according to reviews, and PayPal called after I sent the funds to verify the payment, also mentioning that the vendor's reputation was good. Thanks.
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