Balance disappeared?? Moderator please help

[peppz]

I got an ebay payment into my account and it showed up on the paypal balance when i opened it, that was a few weeks ago

However i needed to refund the payment last week and for some reason when i refund it says 'Not enough balance in your account, money will be charged from your attached credit card'

This shouldnt happen as i hadnt transferred the money from paypal into my bank account, shouldnt it still have been in the balance and refunded from there?? this is my first time using paypal to receive fees but im sure that the way its done is the money goes into the balance after which i have to manually transfer it into my bank account if i want to, it doesnt just transfer by itself

just in case, i checked my online statements for my bank account and there is NO RECORD of that amount coming into my account at all, so theres no way it was some transfer from my paypal account into my bank account without me knowing, or the ebay payment coming straight into my account etc. and i remember seeing the paypal balance saying Balance:71.57, the amount after paypals fees, so it was definitely in my account after the buyer paid

why has my money disappeared into thin air?! i cannot just lose that money because of a weird mistake, please help

[PayPal_barry · Accepted solution]

Hey there, you know when funds enter your PayPal balance, they will remain there until you withdraw the funds to your bank or you make a payment. I would advise that you check your “History Log”. You should see that payments you made after you received your money was taken from your PayPal balance. To refund, you will need to add funds to your PayPal balance by simply clicking on “Add Funds”.

You can easily check the status of a transaction by viewing your PayPal account History. Your History contains a record of all your PayPal transactions.

To view your History, follow these steps:

1. Log into your PayPal account at www.paypal.co.uk
2. Click ‘History’ near the top of the page.
3. Use the filter options to narrow your search, then click ‘Show’.

Once you find the transaction you are looking for, click the Payment Status link for that transaction (eg ‘Completed’) to learn what the status means.

You can also click the ‘Details’ link for more information and options related to that transaction.

[goldbug24]

checked history today and there was no history

yesterday I had $200.00

I ordered an item off ebay for 185.00 where is the balance in the account

where is the history of the transaction

today there is no reference to the $200.00 I had in the account yesterday and there is no balance.

What is going on

Respectfully

Michael P. Ames

[donnag2009]

hi could youplease let me know if you sorted the problem with your money out because the same thing happend to my friend and now she has no proof that any money was even deposited to her paypal account let me know if  you can much appreciated donna.

[rubyz]

This happened to me too! I only had $25 but I haven't spent it at all, last night the amount was still in my account, this morning when I went to check to see if someone paid an invoice, my account balance was ZERO.

I haven't bought anything, I have transferred anything. There's no record of it being used/moved anywhere. Why the **bleep** is PayPal just stealing our money?

The "solution" DOESN'T HELP

[christopher1484]

Did you get this resolved?? My just did this today! 😞 I have not spent any and my balance is showing zero

[EvaF]

Same thing happened to me today. Guys, what is going on??? Is somebody from Pay Pal going to reply? Where is the money?

[PayPal_paula]

Hi EvaF, 

As moderators we cannot view your PayPal account however we can provide general advice. 

I would recommend that you review your recent transactions on your PayPal account to see if any payments have left your account that might have used your balance, for example: if you were due to pay eBay fees and you had funds in your balance, we will use these funds towards the amount due for your eBay fees. 

Also if there have been any claims opened against the account, we would place the transaction in question on hold and this can affect your PayPal balance. 

If you review your recent transactions and are still unable to see where you balance has gone please contact us directly via our contact us link so we can review this further for you. 

I hope this helps and thanks for posting 

Paula 

[OddRadiance]

I was experiencing a similar problem (which is what brought me to your question).  Although it took some time to decypher (the transactions history was a bit confusing with currency conversions, etc.), I finally figured out what happened:  I had transferred $50 to my paypal acc't from my bank acc't; I placed an order for $39+, which meant I had a balance of $10+; I later placed an order for $26+ & paid with my attached credit card.  They used my $10+ towards my order & billed my credit card only the remainder.  I have no idea if this might help, or if your situation is completely different...just puttin' it out there!

Cheers!