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PayPal Community Chat - September 12, 2018 - Closed

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Contributor

Re: PayPal Community Chat - September 12, 2018 - Open

I haven't heard anything from Paypal. Only the automatically generated email that I had filed a claim/dispute and advanced to the next level. It says Paypal is working on it. The merchant doesn't know where it is and their seller is not communicating with them. I just want a refund. There is no way to speak to anyone about the dispute.

Contributor

Re: PayPal Community Chat - September 12, 2018 - Open

The same problem here.. The paypal reps are clueless on intricate questions.

Moderator

Re: PayPal Community Chat - September 12, 2018 - Open


@Bjm723 wrote:

I haven't heard anything from Paypal. Only the automatically generated email that I had filed a claim/dispute and advanced to the next level. It says Paypal is working on it. The merchant doesn't know where it is and their seller is not communicating with them. I just want a refund. There is no way to speak to anyone about the dispute.


Hi @Bjm723,

 

It sounds like there may be an issue with the case. I would advise contacting us, or reaching out to our Facebook or Twitter team to see what information we can find to help get this resolved. Hopefully you either receive the item or the refund soon!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - September 12, 2018 - Open

Sounds good Ashley. The facebook site isn't monitored by live people. It is computerized chat line. I need a real person.

Moderator

Re: PayPal Community Chat - September 12, 2018 - Open


@Bjm723 wrote:

Sounds good Ashley. The facebook site isn't monitored by live people. It is computerized chat line. I need a real person.


Hey @Bjm723,

 

We do utilize a help bot for basic questions, however there should be an option to chat with an agent, which will get you through to our team. 🙂

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - September 12, 2018 - Open

How do i contact someone regarding the claim I filed a month ago. Nothing is happening with the claim. I don't have the merchandise and the seller is not responding to any contact with m e.

Contributor

Re: PayPal Community Chat - September 12, 2018 - Open

my account has been limited since longer than 180 days so now i want to get my reserved balance out of my paypal and transfer it to another paypal account but customer service are not relying to me anymore

Moderator

Re: PayPal Community Chat - September 12, 2018 - Open


@Nany1 wrote:

my account has been limited since longer than 180 days so now i want to get my reserved balance out of my paypal and transfer it to another paypal account but customer service are not relying to me anymore


Hi @Nany1,

 

I'm sorry to hear that you've had difficulty with withdrawing the funds after the 180 day hold following a limitation. In your communication with customer service, is it clear that you are no longer contesting the limitation but are having difficulty withdrawing your balance? Which pathways to customer service have you tried? Besides Help & Contact at the bottom of any PayPal page for email and phone contact options, you can also reach out by Facebook or Twitter.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - September 12, 2018 - Open


@PayPal_Olivia wrote:

@Nany1 wrote:

my account has been limited since longer than 180 days so now i want to get my reserved balance out of my paypal and transfer it to another paypal account but customer service are not relying to me anymore


Hi @Nany1,

 

I'm sorry to hear that you've had difficulty with withdrawing the funds after the 180 day hold following a limitation. In your communication with customer service, is it clear that you are no longer contesting the limitation but are having difficulty withdrawing your balance? Which pathways to customer service have you tried? Besides Help & Contact at the bottom of any PayPal page for email and phone contact options, you can also reach out by Facebook or Twitter.

 

I hope this helps!

 

Olivia

 


i contacted paypal all ways (phone - email - twitter) and all i heard we will look escalate this issue and then no reply anymore...it has been 3 months now and my issue is not solved

Moderator

Re: PayPal Community Chat - September 12, 2018 - Open


@Nany1 wrote:

@PayPal_Olivia wrote:

@Nany1 wrote:

my account has been limited since longer than 180 days so now i want to get my reserved balance out of my paypal and transfer it to another paypal account but customer service are not relying to me anymore


Hi @Nany1,

 

I'm sorry to hear that you've had difficulty with withdrawing the funds after the 180 day hold following a limitation. In your communication with customer service, is it clear that you are no longer contesting the limitation but are having difficulty withdrawing your balance? Which pathways to customer service have you tried? Besides Help & Contact at the bottom of any PayPal page for email and phone contact options, you can also reach out by Facebook or Twitter.

 

I hope this helps!

 

Olivia

 


i contacted paypal all ways (phone - email - twitter) and all i heard we will look escalate this issue and then no reply anymore...it has been 3 months now and my issue is not solved


Hi @Nany1,

 

I'm sorry to hear that. Was the nature of the communication regarding the limitation itself, or the withdrawal issue?

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.