Hello everyone,
There's been quite an issue over the past few days with anyone who has an Alliance & Leicester bank account registered on PayPal. Now that Santander have taken them over and the grace period where both details worked simultaneously has ended a large number of Direct Debit instructions with PayPal have automatically been cancelled.
In some cases the sort code has changed, in some it has not. Either way, as these instructions are all automated the moment the bank name changed the systems determined that the mandate was cancelled and removed the bank from your PayPal account.
Our automatic security prompts you to fax us proof of ID and a bank statement, ** please note this is not necessary ** . All you have to do is send an e-mail to customer service who should be able to re-enable the bank on our system. You will then be able to re-add it and set up a new Direct Debit.
I've copy and pasted the template for adding a bank below, once it is re-enabled you can follow the steps:
Here’s how to re-add your bank account:
- Log in to your PayPal account at www.paypal.co.uk
- Click 'Profile' near the top of the page.
- Click ‘Bank Accounts’ under ‘Financial Information’.
- Click ‘Add’.
- Enter your bank’s information.
- Review the account information and click ‘Add Bank Account’.
For security purposes you may be asked to confirm ownership of this bank account. You can confirm your bank account by following these steps: You can do this by following these steps:
- Log in to your PayPal account at www.paypal.co.uk
- Click 'Profile' near the top of the page.
- Click the 'Bank Accounts' link in the 'Financial Information' column.
- Select the bank account you wish to confirm and click 'Confirm'.
- Click the 'Set up Direct Debit' button.
- The next page will display your bank details. Enter the full address of your bank account then click 'Submit'.
We’ll then send two random deposits, between 1p and 99p, to your bank account. These deposits are at our expense and you'll find them on your online bank statement within two to three working days, or on your next paper statement
Note:
• It is not possible to confirm a savings account
• If the bank account is a business account or more than one person is required to authorise debits, you must print and sign a paper Direct Debit Instruction and post it to the address provided
When you know the amounts of the deposits, follow these steps:
- Log in to your PayPal account at www.paypal.co.uk
- Click 'Profile' near the top of the page.
- Click the 'Bank Accounts' link in the 'Financial Information' column.
- Select the bank account you wish to confirm and click 'Confirm'.
- Enter the two amounts.
- Click 'Submit'. If the amounts are correct, your bank account will be confirmed.
Completing this process enables you to add funds to your PayPal account balance from your bank account, make Instant Transfer payments and eCheque funded payments.
