Account set up by getting my 83 yo mother to give credit card details

[hugh]

My mother who is 84 yo had problem with her broadband speed when using skype. Went through to BT help desk in unidentified overseas call centre. They spent several hour's on the phone and persuaded her to give her credit card details and security 3 digits. They talked her through setting up a PayPal account and then took £109.-Person called John at Smart Solution email Johnneversaysno@....

A further transaction of £24.52 was taken by a Sajib converted to US$ .Any body had a similar experience

[PayPal_Siobhán]

Hi there hugh,

Please contact us as soon as possible if someone has made an unauthorised transaction using your PayPal account. PayPal provides 100% protection against unauthorised payments sent from your account.

Here's how to report an unauthorised transaction:

1. Go to www.paypal.co.ukand log in to your account.
2. Click 'Resolution Centre' near the top of the page.
3. Click 'Dispute a Transaction.'
4. Select 'Unauthorised transaction: I did not authorise a recent transaction.' and click 'Continue.'
5. Follow the steps to report the transaction.

Here's how to report an unauthorised transaction if you can't log in to your PayPal account:

1. Go to www.paypal.co.uk.
2. Click 'Safety Advice' near the top of the page.
3. Click 'Issue with my account' in the middle of the page.
4. Click 'Someone else is using my account'.
5. Click 'Continue' under 'Unable to log in?'
6. Read the information and click 'Continue' at the bottom of the page.
7. Complete the report and click 'Preview'.
8. Check the box to accept the claim is accurate and click 'Submit'.
9. Confirm your account ownership by entering the financial information requested, and click 'Continue'.

Hope this helps!

Siobhan

[hugh]

I reported the problem to PayPal and registered the dispute have also spoken to them in person, The dispute process is automated and checked by computer and as the IP address for my mothers computer was the same as the account address the computer reply tells me that the payment is upheld. When I asked quite firmly the PayPal person confirmed that all the information I put in to support the claim was not even read.!!

The whole case has now been taken up by the fraud section in BT. Have changed passwords and cancelled my mothers debit card. .I think as well as the fraud team that as the more elderly people are now using computers,many just for Skype as my mother does this may be a potential new and quite prevalent scam

[PayPal_david]

Hi there Hugh,

I agree with you on this. This should not be happening and it is a case of fraud.

We would investigate a potentially fraudulent transaction by seeing if it was the account holder who has made the payment or not. If we can see that the payment was not initiated by the account holder, we would not have the ability to refund this payment back to the customers account.

I realise that your mother was advised by a member of staff in BT to send this payment and you have done the correct thing by contacting BT directly in order to report the matter to them. They should be able to investigate this further on your behalf and advise you what can be done in order to try and get your money back.

You could also consider contacting your local police in order to determine if there is anything that they can do to assist you further with this.

I hope this information helps.

David.