Paypal says it has seller protection,what a lie. I sold an item on Ebay, the buyer requested a refund, the excuse being the size was wrong. The item was description was detailed with measurements. I did not deny a refund-but asked the buyer to return the item for a refund. The next day a case was opened on PP. I responded ( I was told by a rep. that I had jumped the gun) and offered the same response service in returning the item for the purchase price of $200 ( s/H is buyers responsibility) because of this $6.80 difference, PP refunded the money because PP ( ASSUMES) it is an agreement between the buyer and seller that because the buyer accepts the refund amount, that the item does not need to be returned.i contacted PP, I was told to " work it out with the buyer". I tried to contact the buyer to return the item but he does not respond. PayPal has been absolutely useless in resolving this issue. PP should have a minimum % feature for automatic and authorized refund amounts. In my case the refunded price was a fraction of the cost of the item and should not have been refund without my approval. I can understand if it was damaged , and I refunded the cost of a repair and the buyer accepted- but it wouldn't be the cost of the item. PayPal is allowing fraudulent behavior and does not discourage this from happening. Although they did offer to SEND A MESSAGE to the buyer requesting the return of the item. Can anyone respond to what they think the outcome will be??? I ve contacted IC3 (Internet crimes) hopefully there can be some resolution there.
I responded with surprise because I didnt know that they would refund so quicky. I explained to PP that I had agreed to refund on Ebay after the return of the item, specifying that my Ebay seller policy is that refunds are for the actual purchase price of the item, not including s/h charges-buyers are responsible for s/h charges. Ebay says they can do nothing since it is a case within PP.
They say they can only send messages to them but can take no other action.
what he is asking is how did you respond on Paypal when your buyer open a case of INR?
One of you must have escalate the case to get Paypal involved or you did not follow the protocal per resolution ?
if you do not respond in the case,or respond outside the case,then after x number days,Paypal close the case and money would be released back to the buyer.
I responded initially on Ebay that he could return the item for a refund. He asked that I process for return. I sent again same message to return for refund. I then got escalated case info from PP. I did not know if amount of charge from PP was different, PP would automatically refund without seller consent w/of return of item
What exactly did you tell him was the process to return? Did you provide specific steps that the buyer should take to return?
It seems you do not provide return details adequate for the buyer so the buyer now takes the case to to PayPal. It is really important to make a good business decision to work out a deal with the buyer so the buyer doesn't file a dispute.
I did specify that if he was not happy with the item I will refund the amount of the purchase price when I receive the item, Buyer did not respond and opened a case in PP. The buyer did not respond. My question really is, if a buyer could care less what your terms are, what's to stop him from opening a case for a refund. I never denied a refund. And with PP I offered the same refund policy which I believe to be a good business decision as opposed to not offering a refund policy having this type of issue.
So you did not tell the buyer the steps needed to get a refund. This would be such as the buyer needs to pay for return shipping with tracking and that you yould provide an item only refund after your received the item?
My guess would be that your deal wasn't good enough and the buyer figured there were be more to win by going through PayPal.
My sentiment exactly, I was polite and requested to be contacted as to when the item would be returned. The buyer even stated in PP resolution that all he wanted " was to return the item for a refund" . As I've said before, I never denied a refund and also specified that a refund would be made after the return of the item.
My sentiment exactly, I was polite and requested to be contacted as to when the item would be returned. The buyer even stated in PP resolution that all he wanted " was to return the item for a refund" . As I've said before, I never denied a refund and also specified that a refund would be made after the return of the item and also that buyers are responsible for s/h.
