I purchased custom art and I didn't get what I asked and paid for

[InuSnowpaw]

So, I have been dealing with an artist who I had commissioned to draw a piece of art for me. 

~ I approached her and asked if she was open for commissions, she said yes and gave me her paypal to send funds, I sent fund and she asked what I wanted

~ I explained in detail what i wanted,  provided references, and confirmed with her asking if she understood what I wanted. She said yes she understands

~ a few weeks later I get my art piece,  It is not what I wanted.. it looks super sloppy like it was rushed, and dull, It is also not in the pose I had requested. I ask her "I thought we came to an agreement of what I wanted"  she said "Ah, I forgot we did, I just liked this pose so I went with it" (heres proof)

~I told her I didn't like it and asked if she would do it over with my specifications (because I don't want to pay for something I didn't want/ask for she said she would do it  even though she doesn't normally do redos

~well skip ahead a few weeks, I ask for an update and she gives me all kinds of excuses from, "My scanner is broken and I forgot to carry my cell phone with me so I can't provide photos of the finished pic untill tomorrow" Well.. tomorrow comes and she is sick and doesn't feel like getting out of bed,

~this goes on for a while.. she said she would send me a photo of the 2nd picture she did as she finished it but can't because she "lost" it. and said she will start a 3rd piece for me.

~at this point I ask her for a refund as I don't feel comfortable dealing with her wishy-washiness, but she said she doesn't do refunds once a picture is completed. At which point I explained that I never got a finished picture fo what i wanted then she pointed to the finished picture of what i DIDN'T want that was not to my specific requests.

she again pointed out her Terms of Service where it says she doesn't offer refunds after a sketch has been provided and deemed by the buyer she can complete the picture.

I also pointed out to her that she never gave me a sketch to approve and she finished it to her own specifications instead of mine. That was when i also mentioned she voided out her own TOS which voided out our contract. and I just wanted my refund back. she kept saying she won't  do a refund and I have to deal with it or wait for her to finish my picture...

Now that all that is out of the way.. i contacted PayPal after speaking to the artist and did a "product is not what was received" claim. But I got off the phone with them after waiting over 2.5 months for a resolution, only to be told that custom pieces are not covered by fraud.. 

I feel I am being **bleep** all around by both Paypal And this artist, Paypal offered me $20 as compensation but i wanted the full amount. I have provided paypal. with ALL screenshots of our conversation, showing I did not get anything at all from this artist... Is there something I am missing.. or is this something paypal needs to fix?

any info would be greatly appreciated!

[sharpiemarker]

The conversation above July 12 in the image seemed disjointed from the rest of it.  Anyway, you do realize that you are not protected by PayPal for custom items, right?  

So hopefully you funded payment with credit card so you can dispute it with them for the whole or partial amount. You can break it down to the seller like that.  

[lancelotme]

Did you check out her work and reputation before you sent her the payment?

She did deliver the work ,it is just you are not pleased with it.

And she has a no return policy.

You can try chargeback with your cc issuer,and ask them if you are covered for custom order?