How to provide evidence after escalating a dispute to a claim?

cbc77
New Community Member

Where do I upload evidence after I have escalated a dispute to a claim? Theres no link for me to click on anywhere on the case page to upload photos as evidence in my case. Ive read the help section on this and nowhere on my case page in the resolution centre can I follow the instructions provided.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@cbc77

 

The idea is you put all evidence during the dispute stage before you escalate.

 

After escalating its in paypals hands and they will ask for more evidence and tell you how to upload it if and when they want it.


Advice is voluntary.
Kudos / Solution appreciated.
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Designg1
Contributor
Contributor

Ok, I'll wait. That wasn't ever clear to me, but I thank you for your knowledge.

designg1

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