An unresolved dispute escalated to Paypal to be closed instantly

[DanKoi]

Today I am feeling screwed big time.  2 weeks ago, I opened a dispute against a seller for not shipping one of my 2 orders.  When i inquired about my unfulfilled order the seller provided the shipping / tracking information of the other order, basically a wrong information, after taking them a week to respond.  I followed up again but still no response.  So today I have to escalate to Paypal as the dispute will close soon, unresolved.

As soon as I escalated it to Paypal, detailing what happened, I immediately received an automated email from Paypal saying that the case is closed and "investigation" is concluded because the seller has basically responded, despite of the fact that they did not answer my inquiry.  The seller, by giving false information, essentially said this orange is the apple you are asking.  And that according to Paypal is good enough So Paypal has closed my case.  

When I escalated to Paypal, I was hoping for an unbiased individual to help review and resolve it.  I did not expect a machine  to respond.  Otherwise, with the details I have provided in an orderly fashion my case would not have been closed that instantaneous had there been an actual living person reviewing it.

Is there someone with this kind of experience can please provide some guidance? The order cost $178 and I see no delivery. I feel like I am screwed royally for escalating it just to have it closed immediately.  Where is the buyer protection when you need it? Could someone please assist and give some light?

Sincerely thanks,

Dan

[ClassiqueJunque]

I had a similar deal,  seller just absolutely refused to ship the item that I won on ebay,  I initiated a dispute here on paypal, it ran it's 10 day course with no response from the seller, then just closed with no resolution.  I used the 'Email us' to try and contact paypal and it is just an automated response,  why bother sending an email response, why not just have the response come up when you try and email. 

[horadenover]

The EXACT same thing IS happening to me. Should I report a "not as described" instead of "non-receipt"? I already make the

Non-receipt dispute

 but didn't´t escalate it yet, because I was fearing that ends in exactly what Dankoi described... The buyer can use the other item tracking shipment as prove (I purchased 2 items from her, exactly same stories)  because she ALREADY put the same tracking shipment in eBay, when it IS A LIE: she only shipped 1 item. What do you think? Somebody in PAYPAL can give me a good advice in how to make the escalate and not end like this person here, totally scammed? Maybe @PayPal_Adrian? I´m reading all your responses to the peoples problems and they rock.  Should I change the non-receipt dispute to significantly not as described BEFORE escalate to a claim??

---

@DanKoi wrote:

Today I am feeling screwed big time.  2 weeks ago, I opened a dispute against a seller for not shipping one of my 2 orders.  When i inquired about my unfulfilled order the seller provided the shipping / tracking information of the other order, basically a wrong information, after taking them a week to respond.  I followed up again but still no response.  So today I have to escalate to Paypal as the dispute will close soon, unresolved.

As soon as I escalated it to Paypal, detailing what happened, I immediately received an automated email from Paypal saying that the case is closed and "investigation" is concluded because the seller has basically responded, despite of the fact that they did not answer my inquiry.  The seller, by giving false information, essentially said this orange is the apple you are asking.  And that according to Paypal is good enough So Paypal has closed my case.  

When I escalated to Paypal, I was hoping for an unbiased individual to help review and resolve it.  I did not expect a machine  to respond.  Otherwise, with the details I have provided in an orderly fashion my case would not have been closed that instantaneous had there been an actual living person reviewing it.

Is there someone with this kind of experience can please provide some guidance? The order cost $178 and I see no delivery. I feel like I am screwed royally for escalating it just to have it closed immediately.  Where is the buyer protection when you need it? Could someone please assist and give some light?

Sincerely thanks,

Dan

---

Thank you all in advance!! Im really lost in a don´t-know-what-to-do-limbo

  Andrea

[DanKoi]

Apparently, Paypal Buyer Protection In Name Only.  I don't know how it would be any different if you use different claim because Paypal has no legal or moral obligation to anyone to really assist our cases.  Paypal sets an expiration date regardless of the status of the dispute so the seller does not really have to do much but to take their times back and forth with us here.  In the end, the case will be either be closed anyway (in seller's favor) or escalated to your own risk (loss).  

Anything provided by the seller is satisfactory enough for Paypal to close the dispute.  So the case is already stacked against us at the onset.  Hopefully, yours is as not worse than mine as I am out $178 but no delivery.  Btw, the seller in my case is Dynaspy, the shop selling mini camera which I bought for my car.

Sorry I cannot offer any other advice as it just happened to me on Friday.  I believe Paypal Buyer Protection is just a marketing tool.  I will not recommend this to anyone.

[horadenover]

---

@DanKoi wrote:

Apparently, Paypal Buyer Protection In Name Only.  I don't know how it would be any different if you use different claim because Paypal has no legal or moral obligation to anyone to really assist our cases.  Paypal sets an expiration date regardless of the status of the dispute so the seller does not really have to do much but to take their times back and forth with us here.  In the end, the case will be either be closed anyway (in seller's favor) or escalated to your own risk (loss).  

Anything provided by the seller is satisfactory enough for Paypal to close the dispute.  So the case is already stacked against us at the onset.  Hopefully, yours is as not worse than mine as I am out $178 but no delivery.  Btw, the seller in my case is Dynaspy, the shop selling mini camera which I bought for my car.

Sorry I cannot offer any other advice as it just happened to me on Friday.  I believe Paypal Buyer Protection is just a marketing tool.  I will not recommend this to anyone.

---

Dankoi thank you, but I really wish you are wrong, in my case was 112USD I am loosing... I want to believe in Paypal Buyer Protection because if I don´t I have to start feeling really mad/sad etc. The user that scammed me in ebay is "2011allonme" and she seemed to have good feedback until this.  pd. Did you appeal??

[horadenover]

---

@DanKoi wrote:

Apparently, Paypal Buyer Protection In Name Only.  I don't know how it would be any different if you use different claim because Paypal has no legal or moral obligation to anyone to really assist our cases.  Paypal sets an expiration date regardless of the status of the dispute so the seller does not really have to do much but to take their times back and forth with us here.  In the end, the case will be either be closed anyway (in seller's favor) or escalated to your own risk (loss).  

Anything provided by the seller is satisfactory enough for Paypal to close the dispute.  So the case is already stacked against us at the onset.  Hopefully, yours is as not worse than mine as I am out $178 but no delivery.  Btw, the seller in my case is Dynaspy, the shop selling mini camera which I bought for my car.

Sorry I cannot offer any other advice as it just happened to me on Friday.  I believe Paypal Buyer Protection is just a marketing tool.  I will not recommend this to anyone.

---

Im sorry but you were right. Please if you manage to do something and can share it with me I will be very thankfull. I don´t underestand how paypal allow over and over a so obvious way to SCAM people! I really cant underestad!

[horadenover]

Dankoi: Did you tried making a claim to re-open the case? I did that, talked to the customer center and they re-opened it, after that, I changed it to "not as described" It was an advice that other ebay seller gave me few days ago, if there is some remote chance you will be refunded as you SHOULD, this seems to be the only way to do it. And in my case it is 112USD they are stealing from me, and hurts a lot, you are loosing even more money, so, I strongly suggest you try this. In the worse scenario you only get another "no" from paypal, but at least you can close the awful experience knowing you did just everything you could do.. Hope this helps..  Regards.  pd. Reading and reading forums a lot of people say that file a claim here

www.ic3.gov/default.aspx

 is a good idea too.. maybe it is..

---

@DanKoi wrote:

Apparently, Paypal Buyer Protection In Name Only.  I don't know how it would be any different if you use different claim because Paypal has no legal or moral obligation to anyone to really assist our cases.  Paypal sets an expiration date regardless of the status of the dispute so the seller does not really have to do much but to take their times back and forth with us here.  In the end, the case will be either be closed anyway (in seller's favor) or escalated to your own risk (loss).  

Anything provided by the seller is satisfactory enough for Paypal to close the dispute.  So the case is already stacked against us at the onset.  Hopefully, yours is as not worse than mine as I am out $178 but no delivery.  Btw, the seller in my case is Dynaspy, the shop selling mini camera which I bought for my car.

Sorry I cannot offer any other advice as it just happened to me on Friday.  I believe Paypal Buyer Protection is just a marketing tool.  I will not recommend this to anyone.

---

[DanKoi]

I have been very busy this week that I have no time to do this.  Thank you very much for your advice.  I will try alternative route.  Regardless of how it turns out for me, I hope you can resolve your situation.

[DanKoi]

Updated:

1.  Latest call, the seller said my inquired order was cancelled by Paypal already (meaning he did not receive the payment) so he had no fund to refund that cancelled item.

2.  Knowing that he lied because in the dispute, he said that that item already shipped to me.  Paypal accepted the baloney tracking # as 'Valid' tracking info (3 times asking, 3 times Paypal said it's valid disregarding the evidence provided) 

..........       "Thank you for contacting PayPal with your concern.

The seller has provided valid tracking information on the above case. As a result, your appeal can not be granted at this time.".........

3.  Sending the seller a nice email after the last conversation to confirm his words about cancelled item.  It was last week.

In my mind, it was ultimatum email as I wanted to bring a law suit against this 'buyer' protection crap against Paypal. Got all the evidences including back and forth emails with Paypal customer service.

4.  Jan. 5, the product arrived!!!!! 2+ months later....This one is the product I inquired about, not the crap the seller claimed he already sent in the dispute. That one is diff product.

 This kind of 'Buyer protection' and customer service will get Paypal a massive class action law suit one day.

[horadenover]

You were very lucky, Im glad for you.

Not my case, paypal decided to allow seller to rob my 112 dollars and after I re-opened the case they closed for the second time and there is nothing I can do. 

I think Palypal doesn´t give a f**k about anything, that´s it.

I losed a lot, and I mean  A LOT of time trying to solve this and hoping that this seller doesn´t get whit it, but I loosed,

all I know is that I will never ever use paypal or ebay again.

Regards!