Today I am feeling screwed big time. 2 weeks ago, I opened a dispute against a seller for not shipping one of my 2 orders. When i inquired about my unfulfilled order the seller provided the shipping / tracking information of the other order, basically a wrong information, after taking them a week to respond. I followed up again but still no response. So today I have to escalate to Paypal as the dispute will close soon, unresolved. As soon as I escalated it to Paypal, detailing what happened, I immediately received an automated email from Paypal saying that the case is closed and "investigation" is concluded because the seller has basically responded, despite of the fact that they did not answer my inquiry. The seller, by giving false information, essentially said this orange is the apple you are asking. And that according to Paypal is good enough So Paypal has closed my case. When I escalated to Paypal, I was hoping for an unbiased individual to help review and resolve it. I did not expect a machine to respond. Otherwise, with the details I have provided in an orderly fashion my case would not have been closed that instantaneous had there been an actual living person reviewing it. Is there someone with this kind of experience can please provide some guidance? The order cost $178 and I see no delivery. I feel like I am screwed royally for escalating it just to have it closed immediately. Where is the buyer protection when you need it? Could someone please assist and give some light? Sincerely thanks, Dan
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