So I sold an item to someone who couldn't pay shipping. I thought I'd be nice enough to pay it for them but made it clear it might be a couple weeks since the shipping is very expensive. They put in a dispute when they decided two weeks was long enough and now my account is in the negatives. I promised them a refund but I had already used a good amount of the money. Now I have been sending payments in and my account is becoming closer to being balanced but they said they aren't grtting the money? My account has a transaction saying pending to the person but the money Im putting in isnt going to them? What's happening?
When the dispute was filed and your balance was zero, PayPal put your account in the negative because PayPal would have put a hold of the amount to be able to instantly award it to the winner of the dispute, basically front the refund. What you are doing is paying PayPal back, not the buyer so I think it is not right of the buyer to say they were not getting this money, or you to think the buyer is not getting the money, unless I have a mistaken perception of how the refund would be worked out when the balance is zero.
Putting the money in has brought the balance up.. I mean it's still in the negatives. My client says they didnt receive anything and that's when I noticed a refund option. I clikced it but the dispute is still up. Will they get the money? What will happen now? They are going to escalate this to Paypal claim and I don't know what to do. I kind of figured they'd get the money as I put it in the account since there's a pending transaction showing money going to them.
