Sorry, this payment option isn’t available

yoaerez1
Contributor
Contributor

Hello. I recently had some problems with my account, I couldn't get in it without confirming my identity and it wouldn't let me confirm it. I eventually had it fixed by calling paypal and having them look at my account, and I got the account back. I paid and recieved a few payments for some time and suddenly I got an error message from ebay saying I couldn't pay with paypal. It said:
"Sorry, this payment option isn’t available. Here are your options:
Select a different payment option.
Contact PayPal customer service to resolve this issue."

I emailed paypal before and they never answered me, and I can't wait till monday morning to get it back.

I tried deleting history and cookies, tried to pay with the ebay iphone app, tried using another browser, computer and search engine, nothing works!

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7 REPLIES 7

kernowlass
Esteemed Advisor
Esteemed Advisor

@yoaerez1

 

Phone them tomorrow then.


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yoaerez1
Contributor
Contributor

The phone support isn't open until Monday, which is three days from now. I really can't wait that long for personal reasons so I'm looking for any other ways to complete my purchase

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kernowlass
Esteemed Advisor
Esteemed Advisor

@yoaerez1

 

Really their phone lines are open over here at the weekend and i thought they were in the US as well.


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yoaerez1
Contributor
Contributor

Nope the phone support doesn't work on weekends here

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

Is there a reason another payment option can't be chosen?  Don't your merchant have another way of checking out?  Been hear a lot of people having this issue and people are getting ping ponged around between merchant site and PayPal pointing fingers.


Kudos & Solved are greatly appreciated. 🙂
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yoaerez1
Contributor
Contributor

It's not a problem with the merchent, I can't buy anything on ebay. It doesn't matter who the seller is, I always get the same error message.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

On eBay, they give you the option to pay with credit card and bypass PayPal.  Are you able to do that?  Unless you can get a hold of PayPal and your issue is pressing, your hands are tied. Smiley Sad


Kudos & Solved are greatly appreciated. 🙂
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