Paypal Here not taking AMEX Apple Pay transactions

richeatlokl
Contributor
Contributor

"Unable to read card"  Anyone else get this?  How to fix?

 

Not a good customer experience!

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4 REPLIES 4

DPCreations
Frequent Advisor
Frequent Advisor

Are you using the PayPal Here bluetooth card reader?

Are you using an actual card and how?\

 

Did you call PayPal Here customer service?

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richeatlokl
Contributor
Contributor

It is the blutetooth reader.  apple pay is the issue.  the cards work fine.  seems like only amex apple pay is not working (iwatch or iphone either).


@DPCreations wrote:

Are you using the PayPal Here bluetooth card reader?

Are you using an actual card and how?\

 

Did you call PayPal Here customer service?


 

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DPCreations
Frequent Advisor
Frequent Advisor

I think I read somewhere that the tap/pass system had some problems, but I thought it was fixed.  It may be just AmEx.  We do events but haen't yet received any of those cards, just the chip card.  We've had the bluetooth keypad reader for several months.

I think PayPal Here app just updated on our Android devices last week.  Maybe they fixed the problem.

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Toonces
Contributor
Contributor

I know this is an older thread, but since you never got a real response...

I continue to have the exact same problem as you with Apple Pay.  I try to promote the service, and I have one customer that I get the "unable to read card" error on and he is able to use Apple Pay elsewhere with no problem.  Makes me look like a jerk.

 

if you ever found a solution, please share.

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