PayPal Starbucks Card Problem

[mwg58]

I am contacting you regarding the frustrating time I am having with PayPal.  Historically, PayPal has served me well.  However, on April 5, 2016, I attempted to load my Starbucks card using PayPal on my mobile device.  This has worked fine every time prior to this attempt.  In essence, a notification popped up when I made the transaction, which stated the payment did not go through.  So I tried a second time.  Again, it did not go through.  Then I checked my email and I had two notifications from PayPal that I had authorized two $100.00 payments to Starbucks.  I was fine with that, except it did not appear on my Starbucks card balance.  

Since that day I have called Starbucks 6 times, and PayPal 7 times.  They blame each other for the problem and meanwhile my money is tied up in pending status.  Two calls ago, the lady at PayPal told me she was escalating my issue but did not provide a ticket number.  Today I was told again it was being escalated.  I have tried on multiple occasions to resolve this issue by calling Starbucks and PayPal.  To this very moment I am unable to load money onto my Starbucks card via PayPal.  Very frustrating to say the least.  Also, the email responses I have received from the emails I have sent to PayPal customer service have been non-responsive.   It's like they are on another planet and just don't read my messages.  

How do I resolve this issue?  PayPal is not listening.   

[DPCreations]

This is a PayPal user forum, not PayPal customer service.  We do not have access to your account details.

You will need to work this out with PayPal and Starbucks.

[mwg58]

Yes, I know it is a user forum.  I had copied some of the text from an email I sent to PayPal's executive office. 

[Floravp]

I also have the same problem, only that I get an error that reads my "billing address is incorrect"   I have the same address listed on Starbucks and PayPal.  Starbucks says it's a PayPal problem.  It may be an app issue, because I noticed I can reload my Bucks card from my iPad, yet not be able to load it from my phone.

[Xcbunny04]

Same here. I have several attempts pending since April 6th. It does seem to be an app problem because I can use PayPal on the Starbucks website. But that doesn't fix the issue with the money being held up through PayPal! Any luck yet on your end?

[valerie27]

Looks like this goes beyond customer service, because I'm having the same problem with my Starbucks app. I think I was able to cancel one $20 payment (though it doesn't appear in my Paypal activity, my balance reflects it), but another has remained "pending" for a week. I acknowledge this is a matter for both Starbucks and Paypal, but it's clearly not isolated either. Help.

[Jazzed42k]

I'm having the same issue. I tried from multiple phones and from a computer. I had an old card on my paypal acct that I removed and made sure my billing address was correct, but still no success. Has anyone found a fix?

[Jazzed42k]

So after further testing,  it looks like Starbucks has eliminated use of the mobile platform for this type of purchase altogether.  I tried it on my iOS device (phone), both Android devices (tablet and phone) and no success. In each device,  i used the chrome browser app. 

On my tablet however,  i was able to successfully load my card by requesting the desktop site in the settings menu of the chrome app. 

Steps:

Open chrome

Browse to Starbucks.com

Tap 3 dots on right side of url field

Select request desktop site

Sign in

Go thru steps to reload with PayPal 

Once redirected to PayPal site, tap 3 dots on right of url to make sure you're still using the desktop site

Sign in to PayPal and continue transaction

That allowed me to successfully load from what is considered a mobile device. I have yet to try it on my iOS device.