I am contacting you regarding the frustrating time I am having with PayPal. Historically, PayPal has served me well. However, on April 5, 2016, I attempted to load my Starbucks card using PayPal on my mobile device. This has worked fine every time prior to this attempt. In essence, a notification popped up when I made the transaction, which stated the payment did not go through. So I tried a second time. Again, it did not go through. Then I checked my email and I had two notifications from PayPal that I had authorized two $100.00 payments to Starbucks. I was fine with that, except it did not appear on my Starbucks card balance. Since that day I have called Starbucks 6 times, and PayPal 7 times. They blame each other for the problem and meanwhile my money is tied up in pending status. Two calls ago, the lady at PayPal told me she was escalating my issue but did not provide a ticket number. Today I was told again it was being escalated. I have tried on multiple occasions to resolve this issue by calling Starbucks and PayPal. To this very moment I am unable to load money onto my Starbucks card via PayPal. Very frustrating to say the least. Also, the email responses I have received from the emails I have sent to PayPal customer service have been non-responsive. It's like they are on another planet and just don't read my messages. How do I resolve this issue? PayPal is not listening.
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