Microsoft disputed claim

PawnofProphecy
New Community Member

Hi all has anybody had trouble getting a refund from Pay Pal because of unauthorised transactions from Microsoft.Pay Pal are refusing to refund although my Microsoft account is ring fenced and has not been accessed,none of the transactions are on my Microsoft account,and Microsoft say there is no-one else who has access to my account.So why are they refusing to refund ?

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3 REPLIES 3

DPCreations
Frequent Advisor
Frequent Advisor

Without knowing the details of your transactions there is no way go provide an answer.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

It's likely that those were Preapproved transactions to which you may have forgotten about.

 

Go to your profile settings, click Payments, click My Preapproved Payments and cancel any payment profile you no longer want making charges to your account.


Kudos & Solved are greatly appreciated. 🙂
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sharpiemarker
Esteemed Advisor
Esteemed Advisor

For the charges already made, you may just have to accept them.


Kudos & Solved are greatly appreciated. 🙂
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