Lost My Item in the Mail

sapuente
New Community Member

I bought photo cards/trading cards from a seller and I did receive an envelope in the mail but the photo cards/ trading cards where not in the envelope.  I took pictures and asked the seller about it and they said that they did not put tape on the envelope when they mailed it. As the buyer I received and envelope with tape which was not place by the seller.  So that means the envelope opened in transit and the photo cards/trading cards fell out. What I want to know is what do I do from here. 

Login to Me Too
2 REPLIES 2

DPCreations
Frequent Advisor
Frequent Advisor

As the seller for a refund or replacement.

Login to Me Too

Whac-A-Mole
Frequent Advisor
Frequent Advisor

your seller should either sent replacement or refund.

if he has insured the package,he would file claim.

if he does nothing,file paypal dispute of item not as described ,do not file item not received as you did receive something -emoty envlope

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.