Buyer didnt send the item back after receiving refund!

[dory300]

Buyer asked a refund for the item due to it wasnt authentic eventhough she have no proof or based it on so I refunded her the money plus extra for shipping and handling . I message her and ask her to send it back she responded that she will as soon as her sister send it back to her. Thru this day I have not heard or received the item. How can I open a resolution or dispute it I have all the copy of her responded messages so as the invoice of the refund and extra for shipping ?? Please help buyer like this dont need to be tolerated.

[Whac-A-Mole]

seller cannot open a dispute.

[dory300]

If seller cannot open a dispute can I dispute it to my bank then?

[Whac-A-Mole]

yu can try,banks do not get involved when you made a mistake.

try sending an invoice and word it as such that she has failed to return the item,so pay up

[dory300]

How to I send an ivoice I already refunded her money with extra too

[Whac-A-Mole]

use Paypal feature-send or request money,word it such that since she has decided to keep the item,please pay.

word it such that it is authoritative,formal and firm,

[dory300]

Thank u sooo much Ill appreciate it !!!

[sharpiemarker]

Did you issue refund through the original transaction or sent refund itself as a payment.  If you sent the full or part of the refund as a payment, via goods and services and the person did not return item, then you could have filed a dispute for item not received.  

[dory300]

I refund her from the original purchase and send her extra for shipping it back to me.

[dory300]

I tried to dispute it through ebay first but ebay said since I issued full refund they no longer have anything to do with it so I tried to dispute at paypal but paypal keep saying I cannot dispute it due to transaction wasnt complete yet but It has been since June 27, 2017 and she already got the money but I don't have my item back yet.