PayPal and sell digital content (music, sound libraries etc..) and seller protection

[The_Wanderer]

From this forum and internet (google) I found that PayPal don't protect sellers for selling digital goods (If I am mistaken, please correct me).

But maybe I discover solution. I saw something on forum and I got inspiration.

Question is:

I want sell digital goods like music or samples or content, similar to eBooks. If I add Terms of Agreement before checkout / purchase, for example "You cannot ask for any refunds (because after purchase you will immediately receive a download link for the full product)" get a chance that I will be protected from refunds?

[DPCreations]

Nope.  PayPal policies are what matter.  You cannot enforce policies which are more restiive than PayPal policies.

[lancelotme]

I understand if you are a professional seller of digital content,Paypal will protect you if you follow the rules,go find out

[sharpiemarker]

Check out PayPal's Digital Goods payment processing:

https://www.paypal.com/webapps/mpp/digital-products

In general, PayPal does not provide Seller Protection for digital goods. If you read PayPal User Agreement, only in certain circumstances would you may win a dispute if you have evidence PayPal deems satisfactory for Item Not Received cases.

The only thing you can do and hope for the best is to put "All digital good sales are final.  No refunds." BEFORE they pay, not after. Or refund when requested to avoid chargeback and chargeback fees.  Or have a trial version of your product.

You may still get disputes but the key is to keep them few and far in between.

[lancelotme]

or if you can afford it,spend $2.45 for an envelope and DC,so you canupload tracking number if he files item not received. 

[sharpiemarker]

Yeah, but if you sell digital products professionally, there are download logs that can be used as evidence, that's why it's best to use PayPal Digital goods payment gateway. Hopefully that service provides those logs.

[The_Wanderer]

Tanks to try help, but content on the link is non exist. It says "Oops That page doesn’t exist.".

And as far as I know, PayPal don't provide registration for Digital Goods anymore.

Btw. thanks for all, but I am decide to switch to another payment gateway. Paypal is good for buyer nad for those, who know how to pay VAT for digital goods in EU on own.

For those who will be search for alternative with don't worry about EU VAT and sell digital goods, look for reseler. If I may write a tip, my are:

Spoiler

FastSpring or MyCommerce.

[sharpiemarker]

@The_Wanderer

This is the UK page for PayPal digital products:

https://www.paypal.com/uk/webapps/mpp/digital

The link before was for US accounts.  These are the US forums. You didn't let on where you're from, hence...

Here's the UK forums:

/t5/UK-Community/ct-p/UK