PayPal Credit problems making purchase

zkaiser
Contributor
Contributor
So, I have PayPal Credit and it's linked to my PayPal account. The accounts have been verified. They are linked to my bank accounts. I've made purchases before, using the credit. I still have over half of my available credit, supposedly. But when I tried to use PayPal credit to purchase something on line I get both, PayPal and the seller saying conflicting things as to why the transaction didn't go through. I have PayPal telling me that the seller canceled the transaction and I need to contact the seller to find out why. Okay, but, the seller says my payment didn't process and you need to update your information on PayPal. So I go to PayPal again, I write customer service and explain what is going on. I update or make sure that my information is current. And two days go by and I receive a computer generated response telling me that someone wjll comtact me. Well, no one has comtacted me with any help. I've since tried to make the purchase five more times and it gets canceled for the same reason it has before. I get all information updated, I make a payment towards my PayPal Credit balance, try again and PayPal says its the other business canceling the transaction. I try again and the business tells me to change my payment method or update my PayPal information. Anyone have any thoughts or answers? Please, comment and tell me you've been through this and how you fixed it. Thanks in advance for your help
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DPCreations
Frequent Advisor
Frequent Advisor

I can't see anything wrong with your account as you haven't posted details.

You will need to phone PayPal  customer service and ask for a PayPal Credit speicialist for help.

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zkaiser
Contributor
Contributor
What account details are you referring to?
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DPCreations
Frequent Advisor
Frequent Advisor

Anything about your private creditworthiness, details about the intended purchae,  and your PayPal account details--anything that might impact on the PayPal Credit option.

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