PayPal Community

PayPal_Olivia · ‎Dec-09-2019

Hi @Bman62296, I'm sorry to hear that the dispute is still open. When tracking is not finalized, a case would remain open. Given that it is at the post office, it is still in transit to the seller. If the seller has refused delivery or pickup, please contact customer service again and let them know of the development. To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter. I hope this can be resolved quickly! Olivia

Bman62296 · ‎Nov-26-2019

I have won a case on eBay giving me a full refund. Tracking information says the item was delivered on October 24th but then forwarded to another address around November 19th. I still have not received my $300 dollar refund and the phone has been returned to the seller. I contacted PayPal via phone last week and was told they would have a response in 19 hours. Never heard from them. I need my refund and PayPal is not helping me at all!!!

sharpiemarker · ‎Nov-05-2019

@Bman62296 You need to contact eBay customer service about this if they are handling this dispute/refund. Otherwise, contact PayPal Customer Service for assistance: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US. Call early, during business hours, west coast time to try to get a US rep. Or contact via social media: Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal

PayPal Community

Re: PayPal has let my case stay open for 2 months ...

Case open for over a month now

Re: Refund from ebay