Hey @GOPOKES!
I'm sorry to hear about you've been having issues with receiving our texts. Some mobile carriers, such as T-Mobile and Sprint if you are in the US, do not support short-code text messaging. This means, since PayPal texts you from a 5 or 6-digit phone number (725729 in US or 62226 in UK), which is not supported by some carriers. To test this out, please try to text "Balance" to the applicable phone number. If you receive a failure message, that would be from your phone carrier. In that case, I'd recommend reaching out to them to see if you have options to enable this feature.
I hope that this helps!
-Angela K.
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