PayPal_AngelaK

Hi Shakila246,   Thank you so much for reaching out! When you create an account, please make sure that you are signing up in your country of residence. When you are at the home page, if you scroll all the way to the bottom, you should see the flag of the country which is currently selected at the bottom-right corner of your screen. You can switch countries by clicking on that flag.   If your account is set up in the appropriate country, we should be giving you options to add your bank account in the locally-supported format. If this isn't the case, please feel free to reach out to our support teams for help.   I hope that this helps!   -Angela K. ... View more

Hi @Mitch242,   I'm so sorry to hear about this disappointing situation! Our support teams will be happy to help you to see if we can appeal our original decision. Please reach out to our support teams with this information so that we can take a look. Here are some options on how to do so:   Phone or email: Click on "Help & Contact" at the bottom of the PayPal website. Facebook: www.facebook.com/paypal Twitter: www.twitter.com/askpaypal   Thank you for working with us on this!   -Angela K ... View more

Hi @debtoms,   Thank you so much for bringing this to our attention! If you are a new PayPal Here user, we'd be happy to work with you to see what happened. Please reach out to our support teams with this information so that we can take a look. Here are some options on how to do so:   Phone or email: Click on "Help & Contact" at the bottom of the PayPal website. Facebook: www.facebook.com/paypal Twitter: www.twitter.com/askpaypal   Thank you for working with us on this!   -Angela K ... View more

Hey @GOPOKES!   I'm sorry to hear about you've been having issues with receiving our texts. Some mobile carriers, such as T-Mobile and Sprint if you are in the US, do not support short-code text messaging. This means, since PayPal texts you from a 5 or 6-digit phone number (725729 in US or 62226 in UK), which is not supported by some carriers. To test this out, please try to text "Balance" to the applicable phone number. If you receive a failure message, that would be from your phone carrier. In that case, I'd recommend reaching out to them to see if you have options to enable this feature.   I hope that this helps!    -Angela K.  ... View more

Hello, @minaadelramzy!   I'm so glad to hear that we were able to have your back. 🙂 Thank you for the update!   -Angela K ... View more

Hi Flynn_nix!   I would recommend being extra cautious with this one. Here is some information on some common scams, which this could potentially fall under: https://bit.ly/2AUmFGq.   I hope that this helps, and I wish you luck with selling your car!   -Angela K.  ... View more

Hello, Be4thend!   Yes, you should be able to receive international payments from the USA.  🙂   -Angela K.  ... View more

Thank you for reaching out, @prabhakar1!    To change the name on your PayPal account, please follow the guidance here: https://bit.ly/2JrttSr.   I hope that this helps!   -Angela K.  ... View more

Thank you for the follow-up, @Jason9292!   I am sorry to hear about all of these frustrations. In this case, please give us a call so that our teams can take a look directly into your account. You can find our phone number by clicking "Help & Contact" at the bottom of the PayPal website.   Thank you so much!   -Angela K. ... View more

Hi @kareemosama!   I'm sorry to hear that you didn't receive your item. You have up to 180 days to report a problem with PayPal, regardless of the seller's country. Here's how: https://bit.ly/2RAxjJQ.   I hope that this helps!   -Angela ... View more

Hi @MrSmith106!   I'm sorry for the confusion. Because the PayPal Business Debit Card is not a line of credit, you shouldn't have anything due. You can use this debit card to fund payments from your PayPal balance, and it may back up to a bank account if you'd like to opt into that.    I hope that this helps!   -Angela ... View more

Hi @Shansonde,   I'm sorry to hear about the issue that you're having when trying to reset your password.  It may be possible to work past this security check with a bit of help from one our phone representatives. At your convenience, please give us a call. You can find our phone number by clicking "Help & Contact" at the bottom of the PayPal website. Thank you so much for your patience during this process!   -Angela ... View more

Hi @Estremores!    I'm sorry to hear about the issue that you're experiencing when trying to make payments. Merchants like Uber generally require an instant form of payment in the event that your PayPal balance has depleted by the time they capture the amount for the completed ride. Even if the money isn't pulled from a card, we'll at least need that on file in order to initiate the payment. I'm so sorry for the inconvenience with this.   -Angela  ... View more

Hi @Fredyxpro!    You may also see if anything needs attention in your Resolution Center. Please take a look at www.paypal.com/resolutioncenter, and feel free to contact us if you need any help along the way.    I hope that this helps!  -Angela ... View more

Hi Ran8!    We do have a policy update that will go into effect on July 9th - you can reference those changes here: https://bit.ly/1RoqYhH. If you have concerns that this may have been a phishing email, please check out these tips: https://bit.ly/2In4jll.   I hope that this helps!    -Angela ... View more

Hi @Kmorgan2019!   We don't have an option to use your PayPal account as an eCheck, but we have some products that might help you! If you have one of our debit cards, you can use your PayPal balance anywhere that MasterCard is accepted. Here is an overview of our products: https://bit.ly/2Mhsy5k.   I hope that this helps!   -Angela ... View more

Hi @deported,   I'm sorry to hear about the issues that you've had with your account and your attempted payment. If you do have an account limitation, you can check on the status of it in your Resolution Center, at www.paypal.com/resolutioncenter. If we had additional information to share with you, we would have done so by email. I am sorry for the inconvenience, but I hope that this helps!    -Angela ... View more

Hello, @tgiatexas!   I am sorry to hear about the issues that you've experienced with the integration on your site. Please note that Sandbox is only a test environment, so what appears to be successful payments there may be a bit misleading. However, if you are concerned that your live environment integration is the issue, please feel free to submit a ticket with our Merchant Technical Support. They'd be happy to check things out. Just go to www.paypal.com/mts and click "Contact us" towards the bottom.    I hope that this helps!   -Angela ... View more