PayPal_AngelaK

Hello, @VojtaG_CZ!   Please try to get in touch with the merchant to see if the two of you can arrange a refund. If you need for PayPal to step in and help out, please report any issues to us by following the guidance here.   Thank you for choosing PayPal!   -Angela ... View more

Hello @pompom617,   Thank you for reaching out! You can download your payment history by following the guidance here. You may need to do a bit of filtering to create the report that you're looking for, but this is the best resource that PayPal can offer to calculate this total. 🙂   I hope that this helps!   -Angela ... View more

Hey @saianuragh,   Here is a bit of general information that may help you to know where to find your refund: https://bit.ly/306Kuam. If you have confirmed that your refund has not been received, please reach out to our support teams for help. Thank you so much!   -Angela ... View more

Hi @slvst089,   I'm sorry to hear about the difficulties. Please check the Terms and Conditions of the voucher that you are trying to redeem, as that can have important information on the specifics of the redemption. Please also note that the voucher would be deducted from the final amount that you'll be charged for the purchase, and may sometimes not reflect until after the payment is completed.   I hope that this helps!    -Angela ... View more

Hi @Meemch,   Here's some information on how to link a bank account to your PayPal account: https://www.paypal.com/pl/smarthelp/article/jak-doda%C4%87-rachunek-bankowy-do-konta-paypal-faq686   I hope that this helps!    -Angela ... View more

Hi @Mayurgupta,   Thank you for reaching out! It may be necessary for you to submit a bit more information to us before you can receive payments. Please check to see if you have anything that needs your attention in your Resolution Center, or at www.paypal.com/resolutioncenter.   Thank you for working with us on this!   -Angela ... View more

Hi @Meatbath,   Thanks for reaching out! Updates to recurring payments generally need to be done with the merchant, so that they are fully communicated with regarding any changes to the appropriate accounts. Please work with the recipient to see if they have the option to adjust the billing amount. In some cases, the billing agreement would need to be cancelled so that you can go through their website again to create a new agreement.   I hope that this helps!    -Angela ... View more

Hi @Rhoanbirch,   I'm sorry to hear about the concerns that you faced with this purchase, but I'm glad that you were cautious about the situation! Please send any supporting information to complaint-response@paypal.com to see if this can still be appealed. Thank you!   -Angela ... View more

Hi @hannahtori,   Thanks for reaching out! For help with your PayPal Credit, please reach out to Synchrony Bank, as they manage these accounts. They can be contacted at 1-844-373-4961.   I wish you the best with this!    -Angela ... View more

Hi @Gagefinch,   Welcome to the PayPal family! Please make sure that your email address is confirmed in order to receive payments. Here's how. You can see some other information on what may be happening here. I hope that this helps!   -Angela ... View more

Hi @mr_sriramesh,   Thank you for reaching out, and I appreciate your caution with this! As far as PayPal is concerned, you should not have to provide this information to the other party. We'll take care of all of the verification as we find fit and as necessary. 🙂     I hope that this helps!    -Angela ... View more

Hi @purpleiris5!   I'm glad that you reached out. Depending on the details of the payment that was sent, you may be able to report this in your Resolution Center. Do do so, please reference the guidance here.    I hope that this helps!    -Angela  ... View more

Hi @NerHer,   Thanks for reaching out! Your bank will see your friend's preferred "Credit Card Statement" name, if they have one set up, as a memo within the charge. The charge would also appear as “PayPal” along with the number 402-935-7733 on your bank or credit card statement.    I hope that this helps!   -Angela ... View more

Hi @Mike266,   I'm sorry to hear about this concerning issue. Disputes can take a while, due to the amount of time that we need to give the seller to respond, and to allow us time to investigate all factors. If you haven't already, please hold off on reporting this with your card issuer, as we'll have the most direct resources to investigate and make sure that you're taken care of. Thank you for your patience during this process.    -Angela ... View more

Hi @Kul_TuraPups,    I'm glad that you reached out, because this is absolutely an option for you. 🙂 Please follow the guidance here to add your bank account.   If you are not seeing the option to add the US bank after you select TD Bank as the option, please select "Link your bank another way." From there, at the bottom, there is a link to "Link a U.S. bank instead."    I hope that this helps!   -Angela ... View more

Hi @CruellaSOA,     Thank you for reaching out and for working to take care of your customer. For the extra charge that your customer is seeing, we often see this if they completed most of one of the checkouts enough to send the message to PayPal, but didn't fully submit their order. An authorization can show as pending for up to 30 days on the PayPal side, but money that their bank has put aside would be released after 3 days have passed. If your buyer would like further assistance with this, we're happy to help them directly.   I hope that this helps!   -Angela ... View more

Hey @Chrollolucilfer,   Thank you for reaching out and I'm sorry to hear about the difficulties that you've experienced with this sale. If your PayPal account has been taken negative, either from a failed transfer, a dispute, or for any other reason, we should have sent you an email with more information. Please see if you received any emails from us during the time that this happened. Thank you so much.   -Angela ... View more

Hi @michaela1234567,   Thank you so much for reaching out, and I'm sorry to hear that you've been having issues with transferring your balance. I noticed that the title of your post was "linked bank cards;" did you add your banks in the debit card section? If so, it's possible that neither of your banks support debit card transfers, but they should still be able to accept the money through a bank transfer. Here's how to accomplish that: https://bit.ly/2PlPROU.    I hope that this helps!   -Angela ... View more

Hi @ValeLopez,   You may have multiple business accounts as long as you have a legitimate need for each of them. If you reside in both of these countries, it sounds like having each of these accounts would be justified. Otherwise, if you do not reside in Argentina, it may make more sense to close the Argentinian account. 🙂   I hope that this helps!   -Angela ... View more

Hi @Paulla898!   Welcome to the PayPal Community Forum. 🙂 Please feel free to discuss your issue or to browse common topics. If you need more specific support with your business account, please feel free to contact us by clicking "Help & Contact" at the bottom of the PayPal website.   -Angela ... View more

Hi @petar6980,   Here is some information on what to expect when a buyer has issued a chargeback: https://bit.ly/34pnWD5. I hope that this helps!   -Angela ... View more

Hi @ivanrib,   You may be charged more for certain types of accepted PayPal Here transactions. Here is a breakdown of our PayPal Here fees:   2.7% per US card swipe 3.5% + $0.15 to key in cards 2.9% + $0.30 to invoice 1.5% for cross-border transfers   For more information, please feel free to check out our PayPal Here site at www.paypal.com/here.   I hope that this helps!    -Angela ... View more

Hello, @Daveizuzu,   Thank you for reaching out! Here's some information on what you can expect when you've been issued a refund: https://bit.ly/2qEhjyd. I hope that this helps!   -Angela ... View more

Sorry to hear about the hiccup, @Ashmedot,   Because Steam operates off of a billing agreement, please double-check your Preapproved Payments Page to ensure that your payment method has been selected to your preference, and is still active. Additionally, please make sure that these payments are being approved by your financial institution.    If this issue persists, please feel welcome to reach out to our customer support teams.    Happy gaming!   -Angela ... View more

Hi @WISDOMDUN,   I'm sorry to hear about the issues that you're experiencing when trying to add your card to a different account. Our system can sometimes have a delay with recognizing that a card has been freed up to be used again. We also sometimes see restrictions for a little while while the system is processing through what may be considered higher-than-normal risk.   Please try again at a later time to add the card. In the meantime, you may also reference these additional common issues: https://bit.ly/37G1lEg.   I hope that this helps! -Angela ... View more

I'm so sorry to hear about this concerning situation, @Wolex111!   Please make sure to report this to us as soon as you can by following the guidance here: https://bit.ly/33nbvpZ. Please feel free to reach out to our support teams if you need additional assistance during this process. Thanks!    -Angela ... View more

Hey @BabyJoker101,   Not to worry! We should be able to help you out with this. Please give us a call so that we can take a look and see if a new card may be reissued.    Thank you!   -Angela ... View more

Hey @Jkjkdesigner,   I'm sorry to hear about the difficulties that you've experienced when trying to use your PayPal Credit. If you haven't already, please add a bank account to your profile, so that we can help a bit more on the side of security. You also may be running into our security system if your purchase attempts are out of your typical spending behavior.    If these items don't help, please feel free to give us a call so that we can look into your payment attempts more specifically. You can find our phone number by clicking "Help & Contact" at the bottom of the PayPal website.    I hope that this helps!   -Angela ... View more

Hi @pababygirl,   I'm sorry to hear that you didn't receive your package. 😞 No worries, though, as we've got you covered! Please make sure to report the issue to us by following the guidance here: https://bit.ly/35B0WBa. Feel free to let us know if you have any issues along the way or need additional assistance.   -Angela ... View more

Hi @Zukkybest,   I'm sorry for the confusion. Though you may not be given the option to link a debit card specifically, we can still charge your debit card in our system as a credit card. Please just double-check with your bank that this will not be an issue in regards to potential denials on their side.    Here are some other troubleshooting items: https://bit.ly/33suwYh.    I hope that this helps!   -Angela ... View more