PayPal Community

Hi @BTHORNTON23,   Thank you for reaching out, and I'm so sorry to hear about this concerning situation. It's a bit difficult to tell if this was a PayPal transaction based on the format you're seeing, but here is some information on what a PayPal charge should look like. However, because this charge isn't appearing in your PayPal account, you should be in good hands if you proceed forward with this report through your bank. Thank you for your understanding!   -Angela ... View more

@Kazi2,   We're sorry to hear about such a concerning situation. Please make sure to report this issue to us at your earliest convenience by following the guidance here. Please feel welcome to reach out through our website if there's anything we can do to help.   -Angela  ... View more

Hi @HRiethmann,     I'm sorry for the confusion. Because your email address is the identity of your PayPal account, yes, sellers have the ability to see that. Whenever you transact with PayPal, the other party will see your name or business name, your email address, and any provided shipping details. I hope this helps.    -Angela ... View more

@albertocessel CC: @charmanderrr Hello! I'd just like to add a bit to this topic. We aren't able to disburse money directly to the restaurants' bank accounts, but we may be able to help to automate disbursement within PayPal through Adaptive Payments and/or Mass Payments. This may require a bit of integration on your website's end or manual transfers, but may help with what you're trying to do. You can find helpful information on this in our Developer Website.    I hope that this helps! -Angela ... View more

Hi @D_Schlitz!   Thank you for reaching out. I'm sorry to hear about this hold, and I hope that it doesn't cause too large of a disruption to your business. Payment holds are typical with PayPal and as an industry standard, and this wouldn't particularly be random. From what you've described, the hold may have just been because you haven't sold on PayPal in a while. You can find more information on what may be happening here.   I hope that this helps. Happy selling!    -Angela ... View more

Hey @buckwithab!   Thank you for reaching out to get ahead of this concern. I'm sorry to say that once a request has been sent to your bank, PayPal is unable to cancel that transaction. You can get some information on what to expect in case your bank doesn't honor the request here.    I'm sorry for any inconvenience with this.   -Angela ... View more

Hey @Smair23!    Even with Santander bank, the above information is what we'd recommend troubleshooting to get started. 🙂 If you are still having issues with adding the bank, please give us a call so that our teammates can review your bank account's eligibility.    Thank you for working with us on this!   -Angela ... View more

Hi @Teddoink123!   If you're acquiring your internet connection from a different source (data or WiFi) than you typically do, this could cause our inability to verify that it's you that's accessing your account. For this reason, a representative would need to chat with you over the phone to take additional steps to verify your identity. For the protection of you and your account, this process cannot be done over email.   Thank you so much for your understanding with this! You'll be in great hands if you can get in touch with a phone agent. 🙂   -Angela  ... View more

Hi @flk950822!   Thank you for working with us to get your card confirmed. Yes, we'll initiate a refund rather immediately once the confirmation has been completed. There may be a bit of a delay, usually a few working days, for the card system to process refunds all the way back to your account.    I hope that this helps!    -Angela ... View more

Hi @Alfazon,   I'm sorry that we've let you down with these protections. I appreciate you extending your caution to the rest of our community, as knowledge is power with these types of users. I hope that if you give us another chance in the future, you'll have a better experience at that time.   Thank you again.   -Angela ... View more