PayPal_AngelaK

PayPal_AngelaK · ‎May-15-2020

Hi @HRiethmann, I'm sorry for the confusion. Because your email address is the identity of your PayPal account, yes, sellers have the ability to see that. Whenever you transact with PayPal, the other party will see your name or business name, your email address, and any provided shipping details. I hope this helps. -Angela

PayPal_AngelaK · ‎Apr-03-2020

@albertocessel CC: @charmanderrr Hello! I'd just like to add a bit to this topic. We aren't able to disburse money directly to the restaurants' bank accounts, but we may be able to help to automate disbursement within PayPal through Adaptive Payments and/or Mass Payments. This may require a bit of integration on your website's end or manual transfers, but may help with what you're trying to do. You can find helpful information on this in our Developer Website. I hope that this helps! -Angela

PayPal_AngelaK · ‎Feb-21-2020

Hi @D_Schlitz! Thank you for reaching out. I'm sorry to hear about this hold, and I hope that it doesn't cause too large of a disruption to your business. Payment holds are typical with PayPal and as an industry standard, and this wouldn't particularly be random. From what you've described, the hold may have just been because you haven't sold on PayPal in a while. You can find more information on what may be happening here. I hope that this helps. Happy selling! -Angela

PayPal_AngelaK · ‎Feb-21-2020

Hey @buckwithab! Thank you for reaching out to get ahead of this concern. I'm sorry to say that once a request has been sent to your bank, PayPal is unable to cancel that transaction. You can get some information on what to expect in case your bank doesn't honor the request here. I'm sorry for any inconvenience with this. -Angela

PayPal_AngelaK · ‎Feb-21-2020

Hey @Smair23! Even with Santander bank, the above information is what we'd recommend troubleshooting to get started. 🙂 If you are still having issues with adding the bank, please give us a call so that our teammates can review your bank account's eligibility. Thank you for working with us on this! -Angela

PayPal_AngelaK · ‎Feb-21-2020

Hi @Teddoink123! If you're acquiring your internet connection from a different source (data or WiFi) than you typically do, this could cause our inability to verify that it's you that's accessing your account. For this reason, a representative would need to chat with you over the phone to take additional steps to verify your identity. For the protection of you and your account, this process cannot be done over email. Thank you so much for your understanding with this! You'll be in great hands if you can get in touch with a phone agent. 🙂 -Angela

PayPal_AngelaK · ‎Jan-31-2020

Hi @flk950822! Thank you for working with us to get your card confirmed. Yes, we'll initiate a refund rather immediately once the confirmation has been completed. There may be a bit of a delay, usually a few working days, for the card system to process refunds all the way back to your account. I hope that this helps! -Angela

PayPal_AngelaK · ‎Jan-31-2020

Hi @Alfazon, I'm sorry that we've let you down with these protections. I appreciate you extending your caution to the rest of our community, as knowledge is power with these types of users. I hope that if you give us another chance in the future, you'll have a better experience at that time. Thank you again. -Angela

PayPal_AngelaK · ‎Jan-31-2020

Hey @DFSA, Thank you so much for submitting documents for us! I'm sorry to hear about the frustrations. If you're able to get through on our phone lines, you should be able to work through our automated system to speak with a representative, even if our code isn't working for you. Alternatively, we may be able to help by a request in your Secure Message Center. You can access all of our contact options by clicking "Help & Contact" at the bottom of the PayPal website. I hope that this helps! -Angela

PayPal_AngelaK · ‎Jan-10-2020

Hello, @VojtaG_CZ! Please try to get in touch with the merchant to see if the two of you can arrange a refund. If you need for PayPal to step in and help out, please report any issues to us by following the guidance here. Thank you for choosing PayPal! -Angela

PayPal_AngelaK · ‎Jan-10-2020

Hello @pompom617, Thank you for reaching out! You can download your payment history by following the guidance here. You may need to do a bit of filtering to create the report that you're looking for, but this is the best resource that PayPal can offer to calculate this total. 🙂 I hope that this helps! -Angela

PayPal_AngelaK · ‎Jan-10-2020

Hey @saianuragh, Here is a bit of general information that may help you to know where to find your refund: https://bit.ly/306Kuam. If you have confirmed that your refund has not been received, please reach out to our support teams for help. Thank you so much! -Angela

PayPal_AngelaK · ‎Dec-31-2019

Hi @slvst089, I'm sorry to hear about the difficulties. Please check the Terms and Conditions of the voucher that you are trying to redeem, as that can have important information on the specifics of the redemption. Please also note that the voucher would be deducted from the final amount that you'll be charged for the purchase, and may sometimes not reflect until after the payment is completed. I hope that this helps! -Angela

PayPal_AngelaK · ‎Dec-31-2019

Hi @Meemch, Here's some information on how to link a bank account to your PayPal account: https://www.paypal.com/pl/smarthelp/article/jak-doda%C4%87-rachunek-bankowy-do-konta-paypal-faq686 I hope that this helps! -Angela

PayPal_AngelaK · ‎Dec-31-2019

Hi @Mayurgupta, Thank you for reaching out! It may be necessary for you to submit a bit more information to us before you can receive payments. Please check to see if you have anything that needs your attention in your Resolution Center, or at www.paypal.com/resolutioncenter. Thank you for working with us on this! -Angela

PayPal_AngelaK · ‎Dec-31-2019

Hi @Meatbath, Thanks for reaching out! Updates to recurring payments generally need to be done with the merchant, so that they are fully communicated with regarding any changes to the appropriate accounts. Please work with the recipient to see if they have the option to adjust the billing amount. In some cases, the billing agreement would need to be cancelled so that you can go through their website again to create a new agreement. I hope that this helps! -Angela

PayPal_AngelaK · ‎Dec-31-2019

Hi @Rhoanbirch, I'm sorry to hear about the concerns that you faced with this purchase, but I'm glad that you were cautious about the situation! Please send any supporting information to complaint-response@paypal.com to see if this can still be appealed. Thank you! -Angela

PayPal_AngelaK · ‎Dec-31-2019

Hi @hannahtori, Thanks for reaching out! For help with your PayPal Credit, please reach out to Synchrony Bank, as they manage these accounts. They can be contacted at 1-844-373-4961. I wish you the best with this! -Angela

PayPal_AngelaK · ‎Dec-31-2019

Hi @Gagefinch, Welcome to the PayPal family! Please make sure that your email address is confirmed in order to receive payments. Here's how. You can see some other information on what may be happening here. I hope that this helps! -Angela

PayPal_AngelaK · ‎Dec-31-2019

Hi @mr_sriramesh, Thank you for reaching out, and I appreciate your caution with this! As far as PayPal is concerned, you should not have to provide this information to the other party. We'll take care of all of the verification as we find fit and as necessary. 🙂 I hope that this helps! -Angela

PayPal_AngelaK · ‎Dec-31-2019

Hi @purpleiris5! I'm glad that you reached out. Depending on the details of the payment that was sent, you may be able to report this in your Resolution Center. Do do so, please reference the guidance here. I hope that this helps! -Angela

PayPal_AngelaK · ‎Dec-31-2019

Hi @NerHer, Thanks for reaching out! Your bank will see your friend's preferred "Credit Card Statement" name, if they have one set up, as a memo within the charge. The charge would also appear as “PayPal” along with the number 402-935-7733 on your bank or credit card statement. I hope that this helps! -Angela

PayPal_AngelaK · ‎Dec-13-2019

Hi @Mike266, I'm sorry to hear about this concerning issue. Disputes can take a while, due to the amount of time that we need to give the seller to respond, and to allow us time to investigate all factors. If you haven't already, please hold off on reporting this with your card issuer, as we'll have the most direct resources to investigate and make sure that you're taken care of. Thank you for your patience during this process. -Angela

PayPal_AngelaK · ‎Dec-13-2019

Hi @Kul_TuraPups, I'm glad that you reached out, because this is absolutely an option for you. 🙂 Please follow the guidance here to add your bank account. If you are not seeing the option to add the US bank after you select TD Bank as the option, please select "Link your bank another way." From there, at the bottom, there is a link to "Link a U.S. bank instead." I hope that this helps! -Angela

PayPal_AngelaK · ‎Dec-13-2019

Hi @CruellaSOA, Thank you for reaching out and for working to take care of your customer. For the extra charge that your customer is seeing, we often see this if they completed most of one of the checkouts enough to send the message to PayPal, but didn't fully submit their order. An authorization can show as pending for up to 30 days on the PayPal side, but money that their bank has put aside would be released after 3 days have passed. If your buyer would like further assistance with this, we're happy to help them directly. I hope that this helps! -Angela

PayPal_AngelaK · ‎Dec-13-2019

Hey @Chrollolucilfer, Thank you for reaching out and I'm sorry to hear about the difficulties that you've experienced with this sale. If your PayPal account has been taken negative, either from a failed transfer, a dispute, or for any other reason, we should have sent you an email with more information. Please see if you received any emails from us during the time that this happened. Thank you so much. -Angela

PayPal_AngelaK · ‎Dec-13-2019

Hi @michaela1234567, Thank you so much for reaching out, and I'm sorry to hear that you've been having issues with transferring your balance. I noticed that the title of your post was "linked bank cards;" did you add your banks in the debit card section? If so, it's possible that neither of your banks support debit card transfers, but they should still be able to accept the money through a bank transfer. Here's how to accomplish that: https://bit.ly/2PlPROU. I hope that this helps! -Angela

PayPal_AngelaK · ‎Nov-26-2019

Hi @ValeLopez, You may have multiple business accounts as long as you have a legitimate need for each of them. If you reside in both of these countries, it sounds like having each of these accounts would be justified. Otherwise, if you do not reside in Argentina, it may make more sense to close the Argentinian account. 🙂 I hope that this helps! -Angela

PayPal_AngelaK · ‎Nov-26-2019

Hi @Paulla898! Welcome to the PayPal Community Forum. 🙂 Please feel free to discuss your issue or to browse common topics. If you need more specific support with your business account, please feel free to contact us by clicking "Help & Contact" at the bottom of the PayPal website. -Angela

PayPal_AngelaK · ‎Nov-26-2019

Hi @petar6980, Here is some information on what to expect when a buyer has issued a chargeback: https://bit.ly/34pnWD5. I hope that this helps! -Angela

PayPal_AngelaK

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