Hi @Scammedbythis,
Welcome to the community and thanks for posting.
If your buyer has reported that an item is not as described and we find find that their description is valid, we will ask the buyer to return the item to you at their own expense. A refund would only be issued once you and the item back in your possession. If the item is not in the same condition in which you sent it in, you would then have the option to appeal.
You will find more information on this in our User Agreement or on this page https://www.paypal.com/webapps/mpp/paypal-safety-and-security .
Rachael
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