PayPal Community

@JaxBenq wrote: I tried to reach that number, but it says that number is not in use, but thank you. Regarding details I them gave my adress and phone number in Croatia. I even connected my credit card, and made a small purchase over ebay to see if it works, and it worked. And day after that i got email saying my account is Limited. Do you know if someone from customer services can close my account instead of me or do I have to wait until they resolve the problem.   I am sorry to hear that the provided number didn't work. I have checked the details a second time and haven't located an alternative number for the customer service team in Croatia, perhaps attempt to remove the two 00's at the start and call once more.   If this still doesn't work, please click here when signed into PayPal. This will provide a hub for different contact options, specific to the country of your PayPal account.   In response to your last remark, a limited account cannot be closed. You must resolve all outstanding issues before a closure can be requested on the PayPal website. ... View more

I do understand the points mentioned, however these processes are in place to protect both parties. As the sender's account could be compromised; used for illicit purposes or various other potential factors involved, the review period is an important feature to allow time for any potential issues to be identified and raised. ... View more

If the seller wishes to receive a reimbursement for the item, they are required to co-operate with your reasonable efforts to do so. You could find it easier to bank the cheque and once the funds have cleared, reimburse them with PayPal.   In case of an issue raised by the seller, please continue to contact them over the next 30 days to resolve it in a mutually convenient manner. If you do not hear back from the seller or they refuse to co-operate, please contact PayPal customer support to discuss your options in this situation. ... View more

Pay After Delivery is a payment method that is offered to selected customers, where you don’t pay for your item until after you’ve received it. PayPal pay the seller immediately, so they can send you the item straight away, but PayPal will wait for 14 days before debiting the money from your bank account.   I have checked this further and can confirm that the Pay After Delivery feature is not available in one or more of these circumstances: You have a limitation on your account. You have abused the feature. The seller's item is exempt - such as intangible goods and cross-border purchases.   ... View more

When this happens, it means that the funds have been delayed from the seller. For around 24 hours, the internal security system will review the transaction and ensure it was authorised.   Some potential causes include: The sender's PayPal account is not verified. The sender's PayPal account has unusual or suspicious activity. There are concerns that the sender's payment is unauthorised. Whilst most reviews will not take more than 24 hours to process, it could take up-to 72 hours in some cases.   Whilst this review takes place, PayPal would have asked the seller not to dispatch the item. This is because the review could reverse the payment, which would cause issues for both parties e.g returns etc.   If the seller has not received the funds after 72 hours, please contact a PayPal representative on 0800 358 7911. They will be able to analyse the transaction between both parties and determine the cause of the delay - and the expected release date, if applicable. ... View more

It's possible that the payment you're referring to has been stopped by the internal security system.   To provide one of the safest online payment services, PayPal's internal security system reviews every payment before it's approved. Occasionally, they must stop a payment. This is similar to the way most banks and credit card companies work. When a payment is stopped, it's not a reflection of you or your account activities, but rather PayPal has noticed a pattern associated with higher-than-normal risk.   Here are some things you can do to help improve the chances of successful payments: Confirm your bank. Confirm your card. Send the payment using money in your PayPal Balance, rather than using a bank or card. Switch the payment method. If you tried making the payment with your bank, try again with your card, or vice versa. Use the same device and avoid an unsecure / public network. Please do not re-attempt the payment continuously, as this will extend the block further and has the potential to cause an account limitation. Provided that there has been no fraudulent activity on your account, it should expire automatically within 72 hours. Sometimes, this may not be the case.   If 72 hours or more has passed (not attempting the payment during this period), please contact a PayPal representative on 0800 358 7911 for further assistance. They will able to check your account records to detect any block - and can provide advice accordingly on how to resolve it. ... View more

You'll need to contact a PayPal representative on 0800 358 7911 to discuss this further. As the case seems complex, it would be best to explain the entire situation to them - case notes will also be available for them to read. Remember to preapre the case number and all other relevant details.   Please do not use the Message Center, as their department will not be able to process your request. ... View more

You must contact the bank via telephone and ask them to retrieve the code from your statement. Please let them know that PayPal is the merchant, to find it quicker. Once they locate the transaction, they can provide the associated code.   If your bank does not support this type of service over the phone, please visit a branch and request a statement with the PayPal transaction on it. You must then enter the code detailed on the transaction on the PayPal website. Once this is complete, the card is verified. ... View more

Before you close your account, you need to ensure that your balance has been paid off in full. To close your account, you can call the PayPal Credit customer service team on 0800 368 7155.   I would recommend asking a family member or friend to assist you with making the phone call, as once the representative is aware of your situation, they can speak with the authorised person on your behalf to close the account.   After some verification, I can see that the email service cannot accomodate a PayPal Credit closure, so the above advice would be the best option to have the credit account closed. ... View more

It appears that there is a security hold on the account, which has prevented the withdrawal attempt.   In most cases, it requires a simple identity check, which normally involves phone verification. If this is the case, it would be the easiest option to click on the blue text link illustrated in the photo, enter the withdrawal amount and then follow any verification procedure required.   If you experience difficulties with the automated service, please contact a PayPal representative on 0800 358 7911 to look into this further. If there is a security hold on the account, they will be able to assist you further with that. ... View more