For many months now Customers have been telling me they did not get an email confirmation for their purchase. They claim it did not end up in a spam folder and that the email address given is valid, which I can confirm. Has anyone else seen this issue?
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@Reishi wrote: what I do is to forward the email I receive as a merchant to them and delete any information in the merchant email notification you don't want them to see. I've done that too, but the resulting formatting is terrible. What I've done lately is print out the Packing Slip, scan it to a PDF file and email that. It's a pain ...
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I really wish there was a way to resend the confirmations to the Buyer. That would help tremendously when customer says they did not receive, and also if they make a mistake putting in their email address.
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