PayPal Community

@sumiko wrote: sometimes it takes you to that transaction page but most of the time it does not? If the confirmation comes from a paypal member purchase it has a subject of: 'Notification of payment received' and  the transaction id link takes me direct to the sale. If I reply to the email it goes direct to the member.   With a purchase made by a non-member the subject line is: 'Payment received from ... (email address)' - the Transaction id link only takes me to the Summary page in Paypal and not the specific transaction. If I reply to the email it goes to Paypal, not the customer.   They all used to work the same (correctly) until recently... ... View more

@sumiko wrote: I just tested with one of my Paypal notice,when I hit reply,the customer email address is inserted and the content of the payment notice is in the email content? you should talk to your web designer ,may be he can do something for you?  sumiko,   I have the same complaint. It is only some of the email confirmations... I think it's when the purchaser does not have a Paypal account.   Also, on these emails the Transaction id number does not link to the actual transaction. It just takes you to the Summary page and you have to find the tranaction yourself. That can be difficult if you have a lot of sales, or if the transaction was from a prior date. ... View more

Muzosmith,   Yes, I see it. Thanks for the reply. ... View more

@Muzosmith wrote: Everything seems back to normal for me. I'm keeping my fingers crossed! Unfortunately Back to normal is still not right for me. My Activity and Summary page don't show recent orders. They're missing seven orders placed over the last 4 - 5 hours. Sometimes I can only see orders from the previous day. The only way I can get to them is if the confirmation emails have a direct link to them... and lately that's only a 50/50 proposition.   I really wish we could choose to keep the old (classic) interface. I suppose some would say it was plain looking... but it worked!!       ... View more

@jeffcia wrote: i called and they told me to use the link paypal.com/history   Did they say they are working on it? ... View more

@ahz001 wrote: AESupply: I get a different interface with somewhat similar functionality at that link compared to the Activity tab from the main screen. The rep didn't explictly acknowledge a problem or state anything would be fixed. Both the link and Activity tab forward me to the same page. ... View more

ahz001,   Your link takes me to the new faulty interface. Did the representative say they knew about the problems with the new search feature? If so, are they working on it? ... View more

I chose to use paypal because it was easy and convenient. I've processeed millions of dollars through their system.   It's not that I'm asking for some additional feature. Many things that used to work no longer do. I can't help thinking some of them are just broken. If I'm wrong I would like someone to officially confirm the changes were made on purpose.   Another example...   can't search activity with a partial name - this used to work fine with the classic interface. It has been this way for some time now.   It just seems like PayPal is ignoring all these complaints, not bothering to explain (or fix) whatever has changed.   That's not a good way to do business and at some point PayPal may outgrow its usefulness.  ... View more