Hi there,
Welcome tot he PayPal Community.
Here's how to open a dispute:
Click Tools at the top of the page and then click Resolution Centre.
Click Report a Problem.
Locate the transaction you want to dispute.
Click the radio button beside the transaction, and click Continue.
Select the reason for your dispute, and click Continue.
Follow the instructions on the page.
After you open a dispute, you have 20 calendar days to communicate with the seller before the dispute automatically closes. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim.
Here's how to escalate a dispute to a claim:
Click Tools at the top of the page and then click Resolution Centre.
Click View next to the dispute you want to escalate.
Click Escalate this dispute to a PayPal claim near the bottom of the page.
Follow the instructions and click Escalate to a claim.
We will contact you if we need additional information. We will try to make a decision within 30 days.
The only faster way to get a refund is for the seller to issue a refund themselves.
-David R
... View more
